Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Schemmell

Elizabeth North,SA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Region leader

Right2Drive
Port Adelaide, SA
02.2022 - 09.2025
  • Collaborated with teams to develop regional sales strategies and plans.
  • Assisted in managing customer relationships and resolving service issues.
  • Supported training sessions for new employees on company policies and products.
  • Monitored market trends to identify opportunities for business growth.
  • Engaged in regular communication with stakeholders to align on objectives.
  • Prepared reports summarizing regional performance and feedback for management review.
  • Aided in implementing operational improvements to enhance efficiency across the region.
  • Developed and implemented regional sales strategies to increase market share.
  • Provided technical support for store personnel when needed.
  • Monitored competitor activities to stay abreast of changing market conditions.
  • Conducted performance reviews of regional staff and provided feedback as needed.
  • Maintained regular communication with corporate headquarters regarding progress of objectives set for each territory within the region.
  • Organized and led weekly regional sales meetings.
  • Built strong relationships with local businesses through networking events.
  • Resolved conflicts between customers, vendors, or employees within the region.
  • Collaborated with other departments such as logistics or finance to ensure smooth operations throughout the region.
  • Ensured compliance with all relevant laws and regulations pertaining to business operations in the region.

Dispatcher

Suez
Edinburgh North, SA
07.2019 - 02.2022
  • Monitored equipment and vehicle status for timely maintenance needs.
  • Managed incoming calls and inquiries from customers regarding services.
  • Utilized dispatch software to track service performance and logistics.
  • Collaborated with team members to optimize workflow efficiency.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.

Dispatcher

Suez - Commercial
Wingfield, SA
09.2017 - 07.2019
  • Coordinated daily scheduling for service routes and assignments.
  • Communicated effectively with drivers to resolve issues and ensure compliance.
  • Monitored equipment and vehicle status for timely maintenance needs.
  • Managed incoming calls and inquiries from customers regarding services.
  • Utilized dispatch software to track service performance and logistics.
  • Collaborated with team members to optimize workflow efficiency.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Resolved customer complaints related to service issues or delays.

Sales and Service Representative

RAA of SA Inc
Mile End South, SA
11.2006 - 09.2017
  • Assisted customers with inquiries and provided product information.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained accurate inventory records and managed stock levels.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to enhance service quality and efficiency.
  • Trained new staff on customer service protocols and operational procedures.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Monitored sales trends to identify opportunities for improved service delivery.
  • Resolved customer issues promptly and professionally.
  • Performed administrative tasks such as filing paperwork and updating records in databases.
  • Responded to customer inquiries, complaints, and requests in a timely manner.
  • Identified potential sales opportunities by cross-selling and upselling additional products or services.

Education

High School Diploma -

Kingston State High School
Kingston, QLD
01-1996

Bachlor of Law / Commerce - Law

Griffith University
Nathan, QLD

Skills

  • Sales strategy
  • Customer relationship management
  • Performance reporting
  • Operational efficiency
  • Market analysis
  • Team collaboration
  • Conflict resolution
  • Stakeholder communication
  • Employee training
  • Networking skills
  • Problem solving
  • Time management
  • Decision making

Timeline

Region leader

Right2Drive
02.2022 - 09.2025

Dispatcher

Suez
07.2019 - 02.2022

Dispatcher

Suez - Commercial
09.2017 - 07.2019

Sales and Service Representative

RAA of SA Inc
11.2006 - 09.2017

High School Diploma -

Kingston State High School

Bachlor of Law / Commerce - Law

Griffith University

Similar Profiles

CREATE PROFILE
Monica Schemmell