Summary
Overview
Work History
Education
Certification
Timeline
Generic

Monica Winter

Brisbane

Summary

Highly motivated and reliable professional seeking to contribute strong work ethic, customer service expertise, and a willingness to learn in a long-term position. Committed to delivering high-quality performance while developing valuable skills in a professional environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Console Operator / Kitchen Hand (Holiday Casual)

BP Port of Brisbane
01.2024 - 01.2025
  • Provided excellent customer service and warmly greeted customers
  • Prepared beverages and food items in line with hygiene and safety standards

Retail Assistant

Mosaic Brands
01.2023 - 01.2024
  • Delivered outstanding customer service and front-of-store assistance
  • Opened and closed store operations efficiently
  • Processed transactions and performed end-of-day reconciliations
  • Managed stock replenishment and unpacked deliveries

Sorter

Australia Post
01.2022 - 01.2023
  • Sorted parcels, express mail, and bay items
  • Operated RF scanning equipment
  • Supervised and coordinated a team of 5 staff members

Temporary Service Officer

Department of Human Services
01.2019 - 01.2021
  • Handled inbound and outbound calls, data entry, and record matching
  • Assisted customers with debt and advance loan inquiries
  • Resolved complaints while protecting sensitive personal information
  • Answer incoming calls, emails, and greet occasional walk-in customers
  • Respond to customer queries and concerns
  • Support general bookkeeping tasks including data entry and reconciliations

Customer Consultant Specialist

Concentrix Services Pty Ltd
01.2018 - 01.2019
  • Managed inbound customer inquiries and provided tailored solutions
  • Identified customer needs and offered appropriate support
  • Met and exceeded personal and team performance KPIs
  • Manage and respond to incoming requests through the centralised service inbox
  • Efficient management of invoicing, and customer inquiries in a high-volume environment

Appointment Setter

iFinancial Services / FW Partners
01.2018 - 01.2018
  • Conducted cold calls and followed up with potential clients
  • Participated in weekly sales meetings and monitored KPI progress
  • Maintained accurate data entry and lead management

Casual Sales Assistant

City Chic, Liverpool
01.2016 - 01.2018
  • Provided exceptional customer service and sales support
  • Assisted in store opening and closing procedures, including supervisory tasks
  • Achieved sales budgets and KPI targets

Crew Member

McDonald's
01.2009 - 01.2013
  • Delivered customer service and operated cash registers
  • Worked collaboratively in food preparation and kitchen operations

Education

High School - undefined

Ashcroft High School

High School - undefined

Kogarah High School

Certification

  • Working with Children Check
  • First Aid Certificate
  • Studied Diploma in Childcare, Sage Institute of Childcare (Deferred)

Timeline

Console Operator / Kitchen Hand (Holiday Casual)

BP Port of Brisbane
01.2024 - 01.2025

Retail Assistant

Mosaic Brands
01.2023 - 01.2024

Sorter

Australia Post
01.2022 - 01.2023

Temporary Service Officer

Department of Human Services
01.2019 - 01.2021

Customer Consultant Specialist

Concentrix Services Pty Ltd
01.2018 - 01.2019

Appointment Setter

iFinancial Services / FW Partners
01.2018 - 01.2018

Casual Sales Assistant

City Chic, Liverpool
01.2016 - 01.2018

Crew Member

McDonald's
01.2009 - 01.2013

High School - undefined

Ashcroft High School

High School - undefined

Kogarah High School

Similar Profiles

CREATE PROFILE
Monica Winter