Tina Gray
Pelaw Main,NSW
Summary
Dynamic and dedicated professional with a strong background in customer service and food safety compliance, honed at Amma Group. Proven ability to enhance customer loyalty and streamline operations, while effectively managing cash register operations. Skilled in food preparation techniques and committed to maintaining high standards of quality assurance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Kitchen Hand/Console Operator
Amma group
Stanford Merthyr, Nsw
05.2022 - Current
- Ensured compliance with health codes during food storage and deliveries.
- Monitored food temperatures to uphold safety standards throughout preparation and storage.
- Maintained cleanliness of work areas and kitchen equipment by washing dishes and utensils.
- Tracked food waste to analyze consumption patterns and minimize excess.
- Assisted chef with food preparation, including washing, peeling, cutting, and basic cooking tasks.
- Verified cooking temperatures of fried foods to ensure quality assurance.
- Meticulously followed health code guidelines during food handling processes.
- Organized tasks to enhance efficiency in service delivery while providing excellent customer interaction.
Console Operator
Ocwen Energy
Cardiff, NSW
05.2010 - 05.2022
- Engaged customers, delivering professional support for sales and service needs.
- Restocked shelves with latest merchandise and updated signage for promotions.
- Resolved customer inquiries about promotions while adhering to store policies.
- Established strong customer relations to enhance loyalty and retention.
- Managed cash register operations with POS system, processing sales and returns efficiently.
- Conducted inventory counts, tracking variances to maintain accuracy levels.
- Monitored supplier operations for quality assurance and contract compliance.
Cleaner
owner/operator
Cessnock, NSW
02.2008 - 05.2010
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Restocked supplies, replacing toiletries, liners and soaps.
- Transported trash and hazardous waste to appropriate disposal area.
- Maintained safety protocols through safe handling of equipment and chemicals.
Retail Assistant
Cookieman
Charlestown, NSW
07.2005 - 01.2008
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Retail Assistant
Woolworths
Glendale, NSW
12.1998 - 04.2005
- Helped with purchases, locating items and signing up for rewards programs.
- Monitored self-checkout users to identify problems and maintain store security.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned customer purchases and supported transactions to streamline sales process.
Education
High School Diploma -
Saint Pauls High School
Booragul, Nsw11.2000
Skills
- Customer service and support
- Cash register operation
- Payment processing
- Effective upselling strategies
- File and record management
- Spreadsheet tracking and analysis
- Quality assurance
- Back office operations
- Cash deposit preparation
- Food safety compliance
- Food preparation techniques
- Time management skills
- Stock rotation and counting
- Salad preparation expertise
References
John Towers, site manager, Ocwen Energy, 040-754-7176, 0249547377
KP owner operator, Amma Group, 043-387-3456
Certification
- unrestricted car license
- Safe food handling certificate
Timeline
Kitchen Hand/Console Operator
Amma group
05.2022 - Current
Console Operator
Ocwen Energy
05.2010 - 05.2022
Cleaner
owner/operator
02.2008 - 05.2010
Retail Assistant
Cookieman
07.2005 - 01.2008
Retail Assistant
Woolworths
12.1998 - 04.2005
High School Diploma -
Saint Pauls High School