Monika Day
Thornlie,WA
Summary
With over 15 years of experience in hospitality and 3 years in aged care catering I am confident and hardworking, willing to work with people as a team work or as an individual . Fast learner , passionate and dedicated to the job.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Catering Assistant Aged Care
Kerrisdale Gardens
07.2022 - 11.2024
- Food service, cleaning dishes, cleaning tables, kitchenette clean and dishwashing, stock up groceries, burlodge operation, preparing meals, cooking meals in burlodge, dishing up meals for residents, meals service and assistance, assistance in feeding, making salads, sandwiches and snacks.
Home Support Worker
Umbrella Multicultural Community Care
09.2020 - 11.2021
- Home support worker, domestic assistance, general cleaning, shopping for client, GP appointments assistance, social support and outings
WAITRESS
Indian Village Restaurant
02.2015 - 12.2017
- Processed payments, cash, cards, gift vouchers to customers
- Delivered food and drinks
- Updated customers on menu and specials, taking take away phone orders, reservations and enquiries
- Communicated with kitchen staff to stay up to date on supply availability and potential customers wait times
WAITRESS
Esplanade Hotel
08.2009 - 10.2011
- Delivered food and drinks items, recommended daily specials, table service, maintained table settings by removing courses, replacing utensils, refilling beverages promptly, cleaned tables and stations
WAITRESS
Essex Restaurant
04.2009 - 10.2010
- Food and drinks service in fine dining restaurant, recommended daily specials, wine selections and desserts
- Cleaned and prepared restaurant, helped in opening and closing procedures
RESTAURANT SUPERVISOR
Italian Juliano's
03.2005 - 10.2008
- Point of Sale operations, handled escalated customer complaints to provide full resolutions
- Managing team of 5 waiting staff, staff training
- Provided fast, friendly food and drinks service to all guests
- Taking reservations, problem solving situations, dealing with customers demands
- Staff scheduling
- Team and kitchen staff coordination
WAITRESS
Long Dock Restaurant
01.2004 - 01.2005
- Food and drinks service
- Coffee making and service
- High volume dining experience
- Wine service
- Table side service
- Upselling techniques
- Cleaning and service prep restaurant
Waitress
Old Ground Hotel
01.2002 - 01.2004
- Food and drinks service, recommended daily specials, wine selections
- Table service, events food service, cleaned tables, restaurant and stations
Education
Diploma - Hotel Management
Hotel and Tourism Institute
01.2000
Diploma -
Technical College of Catering and Gastronomy
01.1995
Skills
- Fast learner
- Customer Service
- Catering
- Senior Care
- Food Safety
- Quick learner
- Point of Sale system operations
- Floor display design and setup
- Table setting arrangements
- Excellent customer service
- Multitasking
- Attention to detail
- Communication skills
- Allergen awareness
- Food safety
- Food presentation
- Food storage principles
- Meal delivery
- Safe food handling
- Quality assurance
- Food preparation expertise
- Food restocking
- Station stocking
- Sanitation enforcement
- Sanitation and safety
- Food preparation techniques
- Food storage safety
- Cleaning and sanitizing
- Customer service
- Problem-solving
- Flexible and adaptable
- Creative thinking
- Team collaboration
- Team contribution
- Workplace safety
- Food preparation
- Food tray delivery
- Temperature monitoring
- Patient dietary requirements
- Beverage service
- Dishwasher operation
- Coffee and tea preparation
Certification
Completed COVID-19 Hospitality Hygiene Course
Food handling and safety
CPR course and First Aid
Highest Level Of Education
Diploma
Eligible To Work In Australia
Yes
Timeline
Catering Assistant Aged Care
Kerrisdale Gardens
07.2022 - 11.2024
Home Support Worker
Umbrella Multicultural Community Care
09.2020 - 11.2021
WAITRESS
Indian Village Restaurant
02.2015 - 12.2017
WAITRESS
Esplanade Hotel
08.2009 - 10.2011
WAITRESS
Essex Restaurant
04.2009 - 10.2010
RESTAURANT SUPERVISOR
Italian Juliano's
03.2005 - 10.2008
WAITRESS
Long Dock Restaurant
01.2004 - 01.2005
Waitress
Old Ground Hotel
01.2002 - 01.2004
Diploma - Hotel Management
Hotel and Tourism Institute
Diploma -
Technical College of Catering and Gastronomy
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