Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Monika Sharma

Perth,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Childcare Lead Educator

YMCA
PERTH, WA
04.2024 - Current
  • Established positive relationships with families by providing support through open communication.
  • Collaborated with parents to ensure their needs were met when it came to the care of their children.
  • Implemented emergency response protocols during medical emergencies or incidents involving injury.
  • Utilized effective problem solving skills to handle challenging behavior from children.

Lead Educator - Toddlers

BUSY BEES
PERTH, WA
12.2019 - 03.2024
  • Developed and implemented age appropriate learning activities for toddlers in accordance with curriculum standards.
  • Provided a safe, secure and stimulating environment to support the physical, emotional, intellectual and social development of toddlers.
  • Monitored the development of each toddler's individual needs through observations and assessments.

Customer Service Cashier

COLES
PERTH, WA
12.2012 - 11.2019
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Greeted customers and provided friendly customer service.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Customer Service Representative

KFC
PERTH, WA
05.2012 - 12.2012
  • Provided quality customer service by adhering to company policies and procedures.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Regularly checked inventory levels for restocking needs.
  • Operated cash register to process customer payments accurately and efficiently.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.

Customer Service Representative

SALVOS
PERTH, WA
03.2012 - 11.2012
  • Operated cash register accurately and efficiently during checkout process.
  • Folded and hung clothing items according to store standards.
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Checked incoming shipments of merchandise against purchase orders for accuracy.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
  • Greeted customers and provided excellent customer service.
  • Processed cash payments for customer purchases.

Education

High School Diploma -

STANLEY COLLEGE
WA
09-2020

Skills

  • Telephone Etiquette
  • Data Entry
  • Strong interpersonal skills
  • Professional Communication
  • Front Desk Management
  • Appointment confirmation
  • Parent Communication
  • First aid and CPR certified
  • Incident Reporting
  • Multitasking
  • Organizational Skills
  • Risk Assessment

Languages

English
Professional

Accomplishments

  • Service of the year - Busy Bees
  • Best educator of the center
  • Bee of the Month
  • Best Sales and service - Coles
  • Service Champion

Certification

  • First Aid
  • Full Driving License
  • Diploma in Early Childhood education and Care
  • Cert IV in Retail and Customer Service

Timeline

Childcare Lead Educator

YMCA
04.2024 - Current

Lead Educator - Toddlers

BUSY BEES
12.2019 - 03.2024

Customer Service Cashier

COLES
12.2012 - 11.2019

Customer Service Representative

KFC
05.2012 - 12.2012

Customer Service Representative

SALVOS
03.2012 - 11.2012

High School Diploma -

STANLEY COLLEGE

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Monika Sharma