Monique Herreen
Port Noarlunga,SA
Summary
Personally and professionally I am a highly organized, self motivated and dependable individual. I successfully manage multiple priorities / tasks on a daily basis with a positive attitude with a willingness to take on added responsibilities to meet team goals. My friendly approachable demeanour helps defuse any complaint handling. I am a hardworking and passionate job seeker eager to secure Customer Relations Officer position with the City of Onkaparinga.
Overview
18
18
years of professional experience
Work History
Sales Administration
Ray White Morphett Vale
04.2018 - Current
- Provide exceptional customer service for sales and property management from the reception desk; face to face, phone and email communications
- Sales property file preparation into data base, photo downloads, brochure creations
- Prepare sales contracts and vendor statements for 3 sales agents on a permanent basis
- Administration support to sales principal
- Distribute completed sales documentation to conveyancers
- Data base management with quarterly correspondence via email or letters
Systems Support Coordinator
Carnival Cruise Lines
05.2011 - 02.2014
- Systems support to travel agents on bookings
- Running online training sessions
- API software interface testing
- Inventory assistance with sales upgrades and downgrades
Administration Assistant / Receptionist
Royal Australasian College Of Dental Surgeons
05.2010 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assistance to members for exam preparations
Cabin Manager
Jetstar
03.2006 - 03.2008
- Passenger greeting and disembarkation
- Passenger safety
- Inflight customer service
- Managed day to day cabin crew
- Reported on delays, in cabin sickness etc
- Reconciliation of inflight cash and EFT sales, inc. banking
Education
Licensed Sales Agent - Property Services (Agent Management)
Kaplan Education Pty Ltd
02.2023
Licensed Property Manager - Certificate IV in Property Services
Harcourt Real Estate Training Centre
Nationally Recognised Training06.2021
Certificate in Frontline Management -
Talent 2
Performance Edge Systems Pty Ltd07.2013
Skills
- Communication skills
- Digital literacy
- Attention to detail
- Adaptability
- Time management skills
- Work ethic
- Teamwork skills
- Database maintenance
Additional Information
Personal and professional references available on request
Timeline
Sales Administration
Ray White Morphett Vale
04.2018 - Current
Systems Support Coordinator
Carnival Cruise Lines
05.2011 - 02.2014
Administration Assistant / Receptionist
Royal Australasian College Of Dental Surgeons
05.2010 - 05.2011
Cabin Manager
Jetstar
03.2006 - 03.2008
Licensed Sales Agent - Property Services (Agent Management)
Kaplan Education Pty Ltd
Licensed Property Manager - Certificate IV in Property Services
Harcourt Real Estate Training Centre
Certificate in Frontline Management -
Talent 2
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