Monique Hoareau
Wheelers Hill
Summary
Dedicated and motivated professional with a strong desire to continually expand skill set and embrace new challenges. Friendly and approachable demeanor, with a natural ability for effective communication. Reliable and trustworthy, ensuring seamless operation of any workplace and consistently delivering exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Target Australia
04.2023 - Current
- Greeting customers with a smile, checking bags to maintain security standards
- Provide friendly customer service to ensure a positive shopping experience
- Organise and restock clothing/hard goods to contribute to smooth operations
- Maintain store appearances/cleanliness to promote a positive work environment
- Customer Service & Assisted Checkout trained
- Operate ZEBRA handheld device to assist customers in locating merchandise/click & collects, adjust stock on hand & locate lay-by packages
- Answer customer queries via phone call
Front-of-house Team Member
KFC
10.2023 - 04.2024
- Greeted customers with a smile, provide friendly customer service to ensure a positive experience
- Maintain store cleanliness
- Resolved customer conflicts
- Restock drinks fridge/cutlery
- Prepare ingredients and food in accordance with all health and safety laws
Barista/Waitress/Kitchen hand
Chez Misty Dog Café & Crêperie
06.2021 - 01.2023
- Prepare various ingredients/drinks to be served
- Seat and set tables with a friendly disposition
- Run store independently when needed
- Navigate mobile POS system (squarespace)
- Maintained a clean and organized workspace for optimal productivity and safety (i.e. Keeping the coffee station & drinks bar in pristine condition)
Casual Solo Performer
@772 Wine Bar
10.2019 - 06.2021
- Co-ordinate gig calendar with owner and management staff
- Set up audio equipment & instruments
- Cross-promote other acts associated with venue
- Communicate with patrons in a friendly manner
Education
Bachelor of Music (Popular) & Arts (History) - Popular Music, History
Monash University
Clayton10-2028
High School Diploma -
Avila College
Mount Waverley10-2023
Primary School
Good Shepherd Parish School
Wheelers Hill, VIC12-2017
Skills
- POS system operation and maintenance (mobile, traditional and assisted checkouts)
- achieve KPI Targets
- Highly motivated and can manage time effectively
- Committed to continuous learning
- Team player, can work with others to achieve common goals
- Able to resolve issues efficiently and creatively
- Experienced Barista
- Strong verbal communicator
- Trustworthy and reliable
- Able to maintain composure in a high paced work environment
- Customer Service and Assisted Checkout trained
- Cash handling
Accomplishments
- Avila College High Achievers – VCE Contemporary Music Performance 2023
Hobbies
Guitar, Ukulele, Piano, Singing, Musical Theatre, Writing, Cooking, Nutrition & Fitness, Sound production
Certification
- Barista training - 4 years
Timeline
Front-of-house Team Member
KFC
10.2023 - 04.2024
Customer Service Team Member
Target Australia
04.2023 - Current
Barista/Waitress/Kitchen hand
Chez Misty Dog Café & Crêperie
06.2021 - 01.2023
Casual Solo Performer
@772 Wine Bar
10.2019 - 06.2021
Bachelor of Music (Popular) & Arts (History) - Popular Music, History
Monash University
High School Diploma -
Avila College
Primary School
Good Shepherd Parish School
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