SELENA FLAHERTY
KURABY
Summary
Driven to transition into new field, bringing valuable skills developed in customer-focused environment. Skilled in active listening and conflict resolution, with proven track record of fostering positive customer interactions. Prepared to leverage these transferable skills to make meaningful impact in new professional setting.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
KFC
04.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Education
No Degree -
Runcorn State High School
12-2025
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Customer complaint resolution
- Complaint handling
- Customer inquiries
- Store maintenance
- Product knowledge
- Customer relations
- Service upselling
- Multitasking and organization
Timeline
Customer Service Team Member
KFC
04.2023 - Current
No Degree -
Runcorn State High School
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