Senesha Abeywickrama
Malvern,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Team Member
Woolworths Supermarket
03.2023 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Reduced call wait times by efficiently managing high call volumes during peak hours.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Advanced Diploma - Information Technology
Danford Collage
Flagstaff, VIC09.2025
Diploma - Information Technology
Danford Collage
Flagstaff, VIC09.2024
Advanced Level - Commerce
Sujatha Vidyalaya
Matara, Sri Lanka 2022
Ordinary Level -
Sujatha Vidyalaya
Matara, Sri Lanka2020
Skills
- POS System Operation
- Cash Handling
- Customer Focus
- Customer Service
- Complaint Handling
- Payment Processing
- Customer inquiries
- Store maintenance
- Team Development
- Microsoft Outlook
- Customer Education
- Document Control
Languages
Sinhalese
Native or Bilingual
English
Full Professional
Timeline
Customer Service Team Member
Woolworths Supermarket
03.2023 - Current
Advanced Diploma - Information Technology
Danford Collage
Diploma - Information Technology
Danford Collage
Advanced Level - Commerce
Sujatha Vidyalaya
Ordinary Level -
Sujatha Vidyalaya
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