Monique Hua
St Albans,Australia
Summary
Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Terry White Chemmart
01.2022 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products, specialising in skincare and beauty.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Education
Bachelor of Criminology & Psychology -
RMIT University
Melbourne, VIC12-2025
Year 12 VCE -
St Albans Secondary College
St Albans, VIC01.2022
Skills
- Punctuality
- Cash handling
- Cash register operation
- Goal oriented
- Visual merchandising
- Brand awareness
- Store maintenance
- Sales expertise
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Retail Sales Assistant
Terry White Chemmart
01.2022 - Current
Bachelor of Criminology & Psychology -
RMIT University
Year 12 VCE -
St Albans Secondary College
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