Monique Mann

• Supervise young people in custody and ensure their needs are met on a daily basis by practicing pro-social modelling and motivating young people to participate in day-to-day activities, while maintaining the safety and security of the centre. The activities include educational, vocational, recreational, and therapeutic programs which are guided by individual case plans. Encouraging young people to participate in case plan goals, programs, and activities.
• Active supervision to ensure the safety of both young people and staff in a custodial setting.
• Rapport building with young people to assist in behaviour management.
• Assisting in providing a safe space to then be able to encourage techniques and skills learned to assist in a crisis.
• Enhanced youth engagement by collaboratively working with clinical team in executing interactive programs and activities.
• Implemented effective conflict resolution techniques to address behavioural issues among youths.
• Promoted a safe and inclusive environment by enforcing anti-bullying policies and fostering open communication between young people
• Mentored young individuals, fostering a sense of personal responsibility and accountability.
• Collaborate with stakeholders to assist in developing comprehensive support plans for youths in need.

• Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
• Reviewed purchase documents and company receipts for reconciliation with statements.
• Processed daily inventory receipts and quantities of supplies.
• Processed invoice payments and recorded information in account database.
• Performed data import, scanning or manual keying processes to verify invoice accuracy.
• Reconciled financial accounts using Cash Flow software.
• Performed administrative tasks such as copying, scanning and mail sorting on daily basis.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Interacting and building rapport with young clients to assist them with everyday living skills such as cooking and cleaning.
• Assisting with housing applications, birth certificates,and centrelink support.

• Social support including day outings, shopping assistance.

• Transporting clients to and from appointments as requested , supporting clients in session.

• Reporting back to case workers/documenting case notes via CIMS detailing interactions with clients.

• Light cleaning duties.

• Taking client information and booking in clients for assessments to be assisted by conference.
• Assisting homeless clients with finding accommodation and other daily essentials
• Networking and referring clients to other services who can further assist them in their current situation.
• Ensuring privacy statements are signed and respected.
• Filing out all required paper work inputting information into the GKO data base.
• Assisting centre coordinator with administration duties.

• From Bar staff to Nightclub Manager
• Managed a team of staff and security personnel
• Regular professional communication with Licensing Police
• Engaged guests frequently to understand needs and resolve concerns.
• Consistent enforcement of Responsible service of alcohol and gaming laws
• Ensure physical venue and all documentation is compliant with NSW liquor and gaming practices.
• Above average knowledge with of EBT, Eureka TAB and gaming machines
• Report writing using the Securecy Program and incident registers.
• Observed general operations for safety hazards or risks and quickly implemented solutions.
• • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
• • Trained workers in procedures and policies for nightclub trade. • Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel. • Scheduled and coordinated events and activities.
• • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• • Prioritised and organised tasks to efficiently accomplish service goals.
• • Opening and closing of the venue
• • Balancing and managing money/ replenishing ATMS.