Nicole Kirby
Londonderry
Summary
Currently working as a youth officer at Cobham Juvanile centre.
Dynamic leader with a proven track record at JB Care, excelling in team supervision and client support. Mastered the art of motivating teams, enhancing productivity by 20% through effective feedback and collaboration. Skilled in problem-solving and attention to detail, I foster high-quality standards and strong customer relationships, demonstrating exceptional people management and teamwork.I have conducted interviews and employed new workers in community care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Youth Officer
DCJ
Werrington Nsw
11.2025 - Current
- Developed and implemented youth engagement programs to foster community involvement.
- Collaborated with multidisciplinary teams to assess and address youth needs effectively.
- Facilitated workshops and training sessions to enhance life skills among at-risk youth.
- Established partnerships with local organizations to expand support services for youth clients.
- Mentored junior staff, providing guidance on best practices in youth advocacy.
- Advocated for policy changes impacting youth welfare within the community framework.
- Assessed the individual needs of each youth participant through regular evaluations and feedback sessions.
- Enhanced youth engagement by developing and executing interactive programs and activities.
- Implemented effective conflict resolution techniques to address behavioral issues among youths.
- Coordinated special events that promoted positive values, teamwork, leadership skills, and community involvement.
- Ensured compliance with state regulations by maintaining accurate records of program activities and participant progress.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
Team Leader
JB Care
Campbelltown, NSW
10.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Support Worker
Wellways
Campbelltown, NSW
09.2021 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
AIN/Team Leader
Lithgow Aged Care
Lithgow
02.2015 - 09.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Support Worker
Hammond Care
Medlow Bath, NSW
08.2011 - 02.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Education
Certificate 4 in Community Services
TAFE NSW
NSWNo Degree - Nursing
Bathurst Tafe
Bathurst01.2019
Certificate 111 in Aged. Care And Community Care - Support Work
Hammond Care
Sydney02.2012
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Team Supervision
People Management
Documentation And Reporting
Work Planning
Leading Team Meetings
Client Support
Giving Constructive Feedback
Youth engagement
Youth advocacy
Curriculum design
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Inmate supervision
Attention to detail
Problem-solving abilities
Multitasking
Restraint techniques
Multitasking Abilities
Reliability
Safety and security
Excellent communication
Correctional facility procedures
Organizational skills
Team collaboration
Active listening
Effective communication
Safety and security enforcement
Adaptability and flexibility
Conflict resolution skills
Decision-making
Mental health awareness
Observation
Cell inspections
Substance Abuse Knowledge
CCTV monitoring
Trained in defensive tactics
Relationship building
Certification
- Certified First Aid - April 2024
Timeline
Youth Officer
DCJ
11.2025 - Current
Team Leader
JB Care
10.2021 - Current
Support Worker
Wellways
09.2021 - 11.2022
AIN/Team Leader
Lithgow Aged Care
02.2015 - 09.2020
Support Worker
Hammond Care
08.2011 - 02.2014
No Degree - Nursing
Bathurst Tafe
Certificate 111 in Aged. Care And Community Care - Support Work
Hammond Care
Certificate 4 in Community Services
TAFE NSW