Monique Organ
Brisbane,QLD
Summary
Dynamic Practice Manager with extensive experience at Bayside Eye Clinic, excelling in healthcare operations and patient care. Proven track record in optimizing workflows and ensuring compliance, while leading teams to enhance clinic efficiency. Proficient in medical record management and effective communication, driving quality improvements and patient satisfaction.
Overview
36
36
years of professional experience
1989
1989
years of post-secondary education
Work History
Practice Manager/ Clinical Co-Ordinator
Bayside Eye Clinic Dr Tom Moloney
Cleveland, QLD
10.2025 - Current
- Managed bookings for surgeries and procedures to ensure efficient workflow.
- Liaised with hospital staff to coordinate surgical procedures for patients.
- Coordinated patient scheduling and logistics, improving clinic operations and patient flow.
- Maintained patient records, ensuring compliance with privacy regulations and facilitating quality care.
- Implemented quality assurance procedures to uphold clinic standards.
- Documented patient progress and clinical outcomes to inform treatment decisions.
- Provided exceptional customer service, fostering a supportive and empathetic patient experience.
- Processed billing transactions accurately for Medicare, DVA, and health funds.
Practice Manager
Dr Michaela Lee
Auchenflower, Qld
10.2018 - 10.2025
- Managed private practice specialising in Obstetrics, Gynaecology, and IVF.
- Coordinated IVF patient cycles with Monash IVF nurses, facilitating oocyte retrieval, embryo creation, and transfers alongside specialists, while providing emotional support and liaising with donor teams to enhance patient journeys.
- Providing excellent customer service and care for IVF patients and Obstetric patients alike.
- Streamlined patient scheduling and office workflow, contributing to improved operational efficiency.
- Coordinated daily operations and ensured compliance with health regulations.
- Organised surgery schedules for theatres, anaesthetists, and surgical assistants.
- Assisted in creating on-call rosters for five obstetricians, ensuring adequate coverage.
- Supervised administrative staff and provided ongoing training and support.
- Oversee and training of two colleagues and implementing policies and procedures.
- Weekly financial reconciliation and report management.
- Maintaining spreadsheets of IVF cycles and obstetric patients due dates and financials.
- Processed billing for private health funds using Eclipse, Medicare, and DVA systems.
- Maintaining equipment logs and compliance.
- Ordering of stock and general supplies for clinic.
- Washing and sterilising equipment and maintains efficient logs.
- Monitored patient recalls to ensure timely follow-up and care.
- Obtaining appropriate medical records from external providers to aid doctors medical assessment and duty of care.
- Addressed escalated customer service issues promptly, ensuring high levels of professionalism and patient satisfaction.
- Resolved patient concerns promptly to maintain high levels of satisfaction.
- Communicated with patients with compassion while keeping medical information private.
- Guided staff and delivered feedback to enhance performance.
Practice Manager
Aurora Women's Health- Dr Anu Kaur
Spring Hill , QLD
09.2017 - 01.2019
- Managed operations of new private practice specializing in Obstetrics, Gynaecology, and IVF for two years.
- Oversaw daily operations, including appointment scheduling and staff shifts management.
- Established policies and procedures to streamline practice management.
- Supervised five medical staff, providing training on office procedures and patient care protocols.
- Coordinated theatre schedules for surgeries, anaesthetists, and support staff.
- Ensured compliance with healthcare regulations and internal policies to uphold practice standards.
- Developed marketing strategies that improved patient load through networking.
- Processed billing for private health funds via Eclipse and Medicare systems.
Senior Medical Receptionist
Redlands Specialist Centre
Cleveland, QLD
09.2016 - 09.2017
- Managed appointments and billing for 14 specialists, including sleep, respiratory, and oncology physicians.
- Coordinated patient scheduling and ensured accurate medical record maintenance.
- Collaborated with healthcare providers to enhance office operations and workflows.
- Utilized electronic health record systems to efficiently update patient information.
- Facilitated communication between patients and insurance providers regarding billing inquiries.
- Assisted patients with inquiries regarding services and provided relevant information.
- Ensured compliance with privacy regulations when handling sensitive data.
- Greeted patients at reception, ensuring a positive first impression. with a friendly demeanor at the reception area. and scheduled follow-up appointments as necessary.
Senior Medical Receptionist
Moreton bay Obstetrics and Gynaecology
Cleveland, QLD
10.2006 - 09.2016
- Coordinated patient scheduling and appointment management for multiple specialists, enhancing patient access to timely care.
- Maintained accurate medical records and processed patient registrations.
- Assisted patients with inquiries and provided detailed information about services.
- Collaborated with healthcare providers to enhance office operations and workflows.
- Utilized electronic health record systems for efficient patient information updates.
- Ensured compliance with privacy regulations regarding sensitive patient data.
- Facilitated communication between patients and insurance providers regarding billing inquiries, ensuring clarity and resolution of financial concerns.
- Ensured efficient communication by managing office phone lines and relaying messages., including checking voicemail and directing messages.
Administration Manager and Area Trainer Manager
Coles Supermarket
Cannon Hill , QLD
02.1990 - 11.2002
- Efficiently managed payroll for over 180 employees, ensuring accuracy and timely processing.
- Trained administrative managers at multiple supermarket locations, standardising operations to enhance consistency.
- Coordinated staff scheduling to guarantee optimal coverage during peak business hours.
- Managed annual, sick, and long service leaves for 180+ team members, ensuring compliance with policies and minimizing disruptions.
- Directed cash flow operations and coordinated Armaguard collections, safeguarding financial stability and liquidity.
- Balanced cash registers daily to ensure accurate accounting of sales transactions.
- Controlled invoice processing and purchase orders to streamline procurement activities.
- Acted as Workers' Compensation Rehabilitation Coordinator, ensuring compliance with regulations.
Education
Highvale High School
Vermont South , VicSkills
- Genie software proficiency
- Gentu software proficiency
- Medical record management
- Patient scheduling and care
- Compliance monitoring
- Healthcare operations
- Billing and bookkeeping processes
- Effective communication skills
- Problem solving and critical thinking
- Attention to detail
- Team leadership and management
- Workflow optimization and planning
- Informed consent procedures
- Patient confidentiality practices
- Clinical documentation standards
- Process improvements and updates
- Customer service excellence
- Practice management strategies
- Referral management systems
- Oral and written communication skills
- Interpersonal communication abilities
- Deadline-oriented approach
- Goal setting and achievement strategies
- Budgeting expertise
References
Dr Tom Moloney 07 3417 8349
Dr Michaela Lee 07 3171 2244
Dr Gill van Iddekinge 07 3163 7362
Tina Cutri 0424 786 368
Timeline
Practice Manager/ Clinical Co-Ordinator
Bayside Eye Clinic Dr Tom Moloney
10.2025 - Current
Practice Manager
Dr Michaela Lee
10.2018 - 10.2025
Practice Manager
Aurora Women's Health- Dr Anu Kaur
09.2017 - 01.2019
Senior Medical Receptionist
Redlands Specialist Centre
09.2016 - 09.2017
Senior Medical Receptionist
Moreton bay Obstetrics and Gynaecology
10.2006 - 09.2016
Administration Manager and Area Trainer Manager
Coles Supermarket
02.1990 - 11.2002
Highvale High School