Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Spoken Languages
Websites
References
Timeline
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Moreen Nicole C. Amat

Marrickville,Australia

Summary

Dynamic professional with a proven track record at Sir Manong Chatswood, excelling in client communication and team collaboration. Enhanced customer satisfaction through effective front of house management and process improvements. Proficient in office technology and skilled in creative problem solving, consistently delivering high-quality service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Front of House

Sir Manong Chatswood
11.2024 - Current
  • Enhanced customer satisfaction by efficiently managing front of house operations and maintaining a welcoming atmosphere.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
  • Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.

All-Around Worker

Sergio's Cake Shop
03.2022 - 12.2022
  • Developed communication skills over the counter to cater directly to customers.
  • Greeted customers in a friendly manner and answered questions about menu items.
  • Operated cash registers, handled money, and provided change when necessary.
  • Prepared sandwiches according to customer specifications, including ingredients and condiments.
  • Stocked shelves with pre-made sandwiches, cakes and other items as needed.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Communicated effectively with coworkers regarding customer service issues or concerns.

Junior Administrative Assistant

Virginia Commonwealth University-Qatar
Doha, Qatar
06.2017 - 06.2021
  • Organized and maintained office filing systems and databases.
  • Organized files according to established procedures for easy retrieval.
  • Maintained inventory of office supplies and equipment.
  • Created, formatted, and edited documents for internal use.
  • Scheduled meetings and appointments for the department head.
  • Provided administrative support to senior staff members.
  • Proofread documents prior to distribution ensuring accuracy.
  • Scanned documents into digital format for easy access in future reference.
  • Proofread content for typo-free emails and documentation.

Education

Bachelor of Science - Architectural Design

Western Sydney University
Sydney, New South Wales, Australia
06-2025

High School Diploma -

Philippine International School-Qatar
Doha, Qatar
06-2021

Skills

  • Client communication
  • Team collaboration
  • Creative problem solving
  • Time management
  • Skilled in office technology
  • Computer system proficiency
  • Architectural design
  • 3D modeling
  • Design software

Accomplishments

  • Best in Math (2021)
  • Best in Social Science (2021)
  • Participated in the Philippine Institute of Civil Engineers Mathematic Competition (2019-2020)
  • Special Participation at the International History Bee Bowl (2021)
  • A member of the PISQ Female Debate Team
  • 2nd-Runner Up of the 2021 Qatar Schools Debate League
  • Graduated Senior High School with High Honors (2021)

Affiliations

  • Volleyball Varsity - Setter (2019)
  • Basketball Varsity - Point Guard (2016-2019)
  • Hip-hop Dance Troupe (2016-2019)

Spoken Languages

English
Native/ Bilingual
Arabic
Limited
Japanese
Limited

References

  • France Jamer-Cruz

TK Maxx Employee 

0478 043 767

  • Cassandra Acevedo

Krispy Kreme Employee

0422 061 054

  • Christine Clemente

United Care Medical Centre Employee

0450 286 474

Timeline

Front of House

Sir Manong Chatswood
11.2024 - Current

All-Around Worker

Sergio's Cake Shop
03.2022 - 12.2022

Junior Administrative Assistant

Virginia Commonwealth University-Qatar
06.2017 - 06.2021

Bachelor of Science - Architectural Design

Western Sydney University

High School Diploma -

Philippine International School-Qatar

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Moreen Nicole C. Amat