Morgan Ashley
Summary
Experienced Area Manager with a successful history in high-volume, fast-paced environments. Exceptional at leading teams to achieve objectives within tight timelines. Demonstrates superior communication and collaboration skills, enabling team members to excel. Proven track record of effective management spanning 7 years, earning a reputation as a skilled and accomplished leader.
Overview
17
17
years of professional experience
Work History
Area Manager
OTR
01.2020 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers and teams.
- Transformed underperforming teams into productive, profitable teams.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Recruited, interviewed and hired employees and management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Created safe and healthy work environment throughout sites, adhered to safety policies and procedures and drove safe work behaviours in leadership and front line staff.
Store Manager
OTR
12.2016 - 01.2020
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Console Operator
OTR
08.2012 - 12.2016
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Barista & Safe food handling processes.
Volunteer Position: Group Work
Hypa-Youth Training Centre Cavan
04.2016 - 03.2014
Customer Service / McCafe Barista
McDonald's Gilles Plains
11.2007 - 10.2012
- Taking payment through Point of Sale via both cash and EFTPOS
- Making coffee to a high standard and ensuring the smooth running of the McCafe service experience
- Opening/Closing the McCafe including cleaning, ensuring stock levels of food are monitored and maintained
- Completing daily management tasks including handling customer complaints and enforcing procedures with a view to obtaining a high standard of KPI's.
Education
High School Diploma -
St Patrick's Technical College
Adelaide, SA12.2011
Skills
- Ability to work in a group setting to achieve a set goal
- Ability to work unsupervised with a high standard of integrity and use initiative to set my own goals and tasks
- Extremely hard working and dedicated to achieving a set of results and outcomes
- Ability to resolve all high-tension conflicts amicably to the satisfaction of all parties involved
- Proficient people skills including the ability to empathize and sympathize with people of all minority groups and from all socioeconomic backgrounds
- Ability to communicate to a high standard both orally and written with people of varying degrees of understanding and diverse backgrounds
- Controlling costs
- Policy Implementation
- Performance Management
- Staff Training and Development
Accomplishments
- National Retail Association Young retailer 2018 Top 25
- Australian Retail Association Young retailer 2018 Top 3
- National Retail Association 2019 Store Manager of the year Top 10
Professional references
- Jo Edwards, Previous Store Manager - 0422 130 934
- Steve Stamatopoulos, Previous Regional Manager - 0401459502
- Jack Cameron, Loss prevention Partner - 0439324521
More references available on request.
Timeline
Area Manager
OTR
01.2020 - Current
Store Manager
OTR
12.2016 - 01.2020
Volunteer Position: Group Work
Hypa-Youth Training Centre Cavan
04.2016 - 03.2014
Console Operator
OTR
08.2012 - 12.2016
Customer Service / McCafe Barista
McDonald's Gilles Plains
11.2007 - 10.2012
High School Diploma -
St Patrick's Technical College
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