MORGAN BARBER
Gold Coast,QLD
Summary
Results-oriented Home Lending Manager with expertise in residential lending assessment and risk management. Specialises in customer acquisition and relationship management, providing tailored financial solutions. Skilled in stakeholder engagement, contributing to growth in lending opportunities and improving branch performance.
Overview
9
9
years of professional experience
Work History
Home Lending Manager
Westpac Banking Corporation
01.2025 - Current
- Processed, assessed and personally approved residential home lending applications for both new and existing customers
- Managed end-to-end lending files with strict adherence to credit policy, risk frameworks and compliance standards
- Liaised closely with internal credit managers to progress complex and non-standard lending scenarios
- Delivered clear, professional guidance to customers through sensitive and high-stakes financial decisions
- Identified and developed external referral relationships to generate new lending opportunities
- Cross-sold relevant Westpac banking products and insurance solutions aligned to customer needs
- Upskilled branch staff on identifying and referring home lending opportunities
- Represented the bank at corporate partner visits and stakeholder engagements
- Demonstrated strong teamwork, collaboration and accountability in a performance-driven environment
Personal Banker
Westpac Banking Corporation
02.2024 - 01.2025
- Provided holistic personal banking solutions including lending referrals, customer financial needs analysis, and relationship management within a retail banking environment.
Personal Banking Advisor
Westpac Banking Corporation
10.2022 - 02.2024
- Delivered frontline banking support, identified customer needs, and supported branch sales and service objectives.
Management
McDonald's Australia
01.2017 - 01.2023
- Developed strong leadership, customer service, operational management and team training skills within a fast-paced environment.
Teacher Aide
Keebra Park State High School
Southport, QLD
01.2020 - 10.2022
- Assisted teachers in delivering engaging lessons to diverse student groups.
- Facilitated small group activities to enhance student understanding and participation.
- Supported classroom management by maintaining a positive learning environment.
Education
Bachelor of Business - Human Resources Management
Griffith University
QLD01.2020
Skills
- Residential home lending assessment and approval
- Credit analysis
- Risk management
- File compliance
- Customer acquisition
- Relationship management
- Cross-selling banking products
- Complex file escalation
- Credit liaison
- Policy adherence
- Regulatory compliance
- Stakeholder engagement
- Referral partner development
- Clear communication
- Empathetic communication
- Difficult conversations
- Sales performance
- Regulated environments
- Team collaboration
- Branch capability uplift
Hobbies and Interests
- Camping
- Running
- Outdoor activities
Volunteer Experience
Serving Our People (SOP), Volunteer experience supporting community initiatives.
Timeline
Home Lending Manager
Westpac Banking Corporation
01.2025 - Current
Personal Banker
Westpac Banking Corporation
02.2024 - 01.2025
Personal Banking Advisor
Westpac Banking Corporation
10.2022 - 02.2024
Teacher Aide
Keebra Park State High School
01.2020 - 10.2022
Management
McDonald's Australia
01.2017 - 01.2023
Bachelor of Business - Human Resources Management
Griffith University