Mounjuni Khisa
8 Tauna Place, Cranbourne West,VIC
Summary
A committed and enthusiastic University student with 3 years of customer-service experience in versatile, high-performance environments. Aiming to obtain a part-time retail position that offers to deliver high-quality customer service, whilst achieving professional challenges, meeting team goals, and enhancing interpersonal skills. Experienced in processing transactions, problem-solving, and managing multiple priorities. Skilled in utilising excellent communication skills to builds strong rapports with customers through conflict resolution.
Overview
5
5
years of professional experience
Work History
Casual Sales Assistant
DECJUBA
10.2023 - Current
- Maximise customer experience and establish customer satisfaction by assisting customers in finding their desired items which compliments their individual style
- Work in collaborative and customer-interfacing environment to achieve outstanding KPIs
- Develop strong work-ethic to work towards achieving professional and interpersonal targets
- Increased interpersonal and communication skills to build strong rapport with customers and co-workers
- Increased sales revenue by developing and maintaining strong rapports with customers
- Work at back-of-store to lift heavy boxes and climb ladders, ensuring all items are up to stock.
Sales Team Member
Guzman Y Gomez
03.2022 - 08.2023
- Enhanced Adaptability skills to work in collaborative and customer-interfacing environment
- Manage over 50 face-to-face/drive through orders per day
- Follow safety protocols at all times
- Increased ability to resolve conflict by resolving customer issues promptly, ensuring their continued loyalty to organization
- Enhanced time-management, balancing multiple tasks and prioritizing high-value deals to maximise results
- Manage opening/closing shift duties
- Ensure all food and beverage stocks are up to date
- Participate in cleaning duties to maintain clean and healthy work environment
- Maximise customer experience
VCE English Tutor
Self-Employed
01.2022 - 10.2024
- Provide personalised tutoring sessions for VCE English students
- Increased planning and organisational skills
- Enhanced time-management and problem-solving skills
- Aim to create foundational understanding upon their given texts
- Lessons specifically target students' areas of weakness in order to maximize improvement
- Provide students with consistent support and feedback.
Teaching Assistant
Saint Therese's Primary School Cranbourne
07.2019
- Offer one-on-one support and facilitate group discussions
- Assist Teachers with classroom and lesson preparations
- Assist Students with any difficulties and resolve questions that arise
- Mark, assess and record student progress.
- Increased interpersonal skills such as empathy and understanding, to establish trusting rapports with students
- Increase leadership and communication skills by engaging with students and teachers
Support Worker
Oaklea Hall Aged Care Centre
06.2019 - 09.2019
- Assisted elderly with their daily needs
- Provide mobility assistance
- Provide Food-services
- Develop strong communication skills through developing trusting relationships with residents
- Increased empathy, compassion, and confidence
- Develop sense of purpose to provide a helping hand to community
Education
Bachelor of Laws/Bachelor of Arts -
Deakin University
Burwood, VIC12.2026
Victorian Certificate of Education, Secondary School -
Sacred Heart Girls' College Oakleigh
Hughesdale, VIC12.2021
Skills
- Customer Service
- Teamwork
- Good Character
- Problem-Solving
- Time Management
- Multitasking capabilities
- Conflict Resolution
- Stocking and Receiving
- Fitting Room Maintenance
- POS System Operation
- Personal Care Assistance
- Health and Safety Protocols
- Progress Monitoring
- Student Tutoring
- Special Education Support
- Cleaning and Maintenance
Accomplishments
- 2016: Performing in Sacred Heart Choir (Arts) and Piano Showcase Concert
Languages
English (fluent)
Bengali (fluent)
Hindi (limited)
References
- Aurora (Student), 0424 249 997
- Kim (Student), 0421 547 993
- Chath (Student), 0491 025 835
Timeline
Casual Sales Assistant
DECJUBA
10.2023 - Current
Sales Team Member
Guzman Y Gomez
03.2022 - 08.2023
VCE English Tutor
Self-Employed
01.2022 - 10.2024
Teaching Assistant
Saint Therese's Primary School Cranbourne
07.2019
Support Worker
Oaklea Hall Aged Care Centre
06.2019 - 09.2019
Bachelor of Laws/Bachelor of Arts -
Deakin University
Victorian Certificate of Education, Secondary School -
Sacred Heart Girls' College Oakleigh