Mudabbir Rahman

• Checked in guests, managed accounts, and processed transactions using OPERA PMS.
• Delivered high-quality customer service by resolving guest enquiries via phone, email, and in-person.
• Handled up to 200+ calls on peak days while maintaining response efficiency and professionalism.
• Trained and mentored new team members, ensuring adherence to brand standards and operational excellence.
• Performed accurate data entry, resolved disputes, and ensured compliance with brand policies.

Reference: Elizabeth Kaushal

elizabeth.kaushal@panpacific.com

• Translated business needs into data-driven insights to guide senior management in strategic decision-making.
• Defined and monitored KPIs, ensuring reporting frameworks aligned with business objectives.
• Collaborated with cross-functional teams to gather requirements and enhance operational processes.
• Leveraged data visualization and reporting to improve business efficiency by 30%, driving performance improvements across functions.

Reference: Min Htet Kyaw (+95) 9767769666

Minhtet.kmtb@gmail.com

• Represented the university to prospective students, enhancing brand image and engagement.
• Led campus tours and organized promotional events to support student recruitment efforts.
• Participated in outreach campaigns, strengthening communication and presentation skills.

• Assisted customers with checkout and transactions in a high-volume retail environment.
• Served 200+ customers during peak shifts, ensuring accuracy and speed of service.
• Trained and onboarded new team members, fostering teamwork and knowledge sharing.
• Supported store operations including inventory management and presentation standards.