MUHAMMAD HAROON
Melbourne,VIC
Summary
Dedicated and results-driven State Operation Manager with almost three years of comprehensive experience at Pro-Guard. Demonstrated expertise in overseeing and optimizing security operations, ensuring the highest level of safety and protection for our clients. Proven track record in managing a team of guards and providing seamless coverage to meet client needs. Adept at implementing strategic security measures, fostering client relationships, and ensuring compliance with industry standards. Seeking opportunities to leverage skills and contribute to the continued success of a dynamic organization.
Overview
3
3
years of professional experience
Work History
STATE OPERATION MANAGER
PRO - GUARD
02.2021 - Current
- Overseeing the roster of 150 to 170 guards across various locations within Victoria state, with a primary focus on asset protection, loss prevention, and corporate sites
- Facilitating the recruitment of guards on a weekly basis to meet operational demands and ensure optimal staffing levels
- Strategically aiming to expand the workforce and team size to enhance overall operational efficiency and contribute to the company's growth and success
- Conducting weekly on-site visits to assess and ensure the consistent performance of guards, maintaining the highest standards of service delivery
- Engaging in monthly meetings with clients to cultivate a positive and enduring impression, fostering strong client relationships through open communication and attentive service
- Offering support to the NOC team during weekends and after hours, as necessary, by providing shift coverage and aiding in addressing emergency situations, contributing to the promotion of effective teamwork and seamless operations
- Collaborated with stakeholders to develop long-term strategic plans for growth
- Conducted regular performance reviews with staff, providing feedback and guidance on development opportunities
- Monitored staff performance, identified areas for improvement and provided guidance to ensure successful completion of tasks
- Ensured compliance with all applicable laws, regulations and policies related to operations management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Team Leader
Department Of Health
09.2021 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Education
Advanced Diploma of Building Surveying - Building and Construction -
Federation University
11.2021
Skills
- Familiarized With Australian Standards
- Interpersonal Skills
- Motivated
- Team Player
- Advance Level Of Written And Verbal Communication Skills
- Service delivery
- Administrative oversight
- Performance improvement
- Relationship management
- Revenue growth
- Budgeting and cost control
- Employee relations
- Staff management
- Staff hiring
Languages
English
Urdu
Hindi
Punjabi
Timeline
Team Leader
Department Of Health
09.2021 - 04.2022
STATE OPERATION MANAGER
PRO - GUARD
02.2021 - Current
Advanced Diploma of Building Surveying - Building and Construction -
Federation University