Summary
Work History
Education
Skills
References
Timeline
Generic

Muhammad Hassan

Coorparoo, Brisbane,QLD

Summary

Detail-oriented IT professional with a Bachelor’s degree in Networking and Security, specializing in system troubleshooting and network management. Proven track record in optimizing system performance and enhancing security protocols while providing exceptional technical support. Expertise in diagnosing hardware and software issues, maintaining network devices, and implementing IT solutions that improve operational efficiency. Strong communicator adept at translating complex technical concepts for non-technical users to ensure effective support experiences.

Work History

ICT Support Engineer

QUEENSFORD COLLEGE
Brisbane , QLD
  • Delivered Tier 1 IT assistance to internal users with desk-side support services.
  • Assisted office users by troubleshooting and resolving IT-related issues on equipment.
  • Installed hardware, devices, and software to establish workstations for employees.
  • Monitored servers to ensure optimal network performance during high-demand periods.
  • Configured and maintained network devices, including routers, switches, and firewalls.

Security Officer (Desk/Monitoring)

Ultimate Security
Brisbane, Qld
  • Conducted regular surveillance of cameras to maintain site security.
  • Handled security-related emails and communications efficiently.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Provided friendly and professional assistance to employees, visitors and customers.

Currency Exchange Specialist

BRISBANE F.C TRADING PTY LTD
Brisbane, QLD
  • Addressed transaction issues promptly, maintaining accurate and seamless currency operations.
  • Carried out accurate currency transactions to reduce financial risks.
  • Provided clear explanations of exchange strategies, rates, and recommendations to clients.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Assessed investment patterns using advanced trading applications for strategic insights.

Education

ACS Professional Year Program - Information Technology

Indus Institute
Brisbane, QLD
01-2023

Bachelor of Information Technology - Networking And Security

Griffith University
Brisbane, QLD
01-2022

Associate of Science - Diploma of Information Technology

Griffith College
Brisbane, QLD
01-2019

Skills

  • Technical troubleshooting
  • Network administration
  • Software installation
  • Hardware maintenance
  • Problem solving
  • Team collaboration
  • Data entry
  • Time management
  • Ticketing systems
  • Software updates
  • Network support

References

References available upon request.

Timeline

ICT Support Engineer

QUEENSFORD COLLEGE

Security Officer (Desk/Monitoring)

Ultimate Security

Currency Exchange Specialist

BRISBANE F.C TRADING PTY LTD

ACS Professional Year Program - Information Technology

Indus Institute

Bachelor of Information Technology - Networking And Security

Griffith University

Associate of Science - Diploma of Information Technology

Griffith College

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Muhammad Hassan