Kinley Tshering
Canberra,ACT
Summary
At Smart Renewables, I excelled as an ICT Support Engineer, leveraging my expertise in network troubleshooting and system configuration to enhance energy conversion systems. My proactive approach in resolving complex technical issues and commitment to customer education significantly improved system reliability and user satisfaction. My skills in hardware support and user support underscore my ability to deliver comprehensive technical solutions.
Overview
2
2
years of professional experience
Work History
ICT Support Engineer
Smart Renewables
11.2021 - 04.2024
- Troubleshooting technical issue with energy conversion hardware and software elements both onsite and remotely.
- Resolving the network connectivity and communication issues while commissioning the inverter and the other renewable hardware components.
- Fault finding the computer hardware and other peripheral devices, tracking the root cause of the problem and accordingly sending for the warranty replacement.
- Educating users on information security management and the cybersecurity.
- Escalating the technical issues to the vendor and liaising with their technical support team to resolve the system issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
No Degree - Work Health And Safety
Pinnacle Safety And Training
Melbourne, VIC11.2023
No Degree - ACS Professional Year in ICT
QIBA
Canberra, ACT04.2023
Bachelor of Networking - Computer Networking
Melbourne Institute of Technology
Melbourne, VIC11.2021
Diploma - Computer System And Network
Royal University of Bhutan
Bhutan 06.2018
Skills
- Network Troubleshooting
- System Configuration
- Technical Documentation
- Troubleshooting skills
- System Administration
- Application installations
- User Support
- Application support
- Hardware troubleshooting
- Hardware and software installation
- Customer Education
- Hardware support
Timeline
ICT Support Engineer
Smart Renewables
11.2021 - 04.2024
No Degree - Work Health And Safety
Pinnacle Safety And Training
No Degree - ACS Professional Year in ICT
QIBA
Bachelor of Networking - Computer Networking
Melbourne Institute of Technology
Diploma - Computer System And Network
Royal University of Bhutan
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