MURALI KOMMY RAMESH
MANOR LAKES,Victoria
Summary
Results oriented professional with 5+ years of experience in Customer Service and Account management for Novated lease & Salary sacrifice
Investigating & Processing Vehicle related claims,transferring funds to customers
Vehicle Maintenance Approvals,updating Fuel reports
Proven record of getting things done – products, programs and targets.
Ability to manage customer-partner relations and cross-group collaborations with a wide variety of groups.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service & Administrative Officer
Smartsalary
08.2018 - Current
- Investigating & Processing Vehicle related claims
- Inbound support for Customer Queries
- Email support for Customer Queries
- Outbound calls for Vehicle product sales
- Novated lease Reconciliations
- Vehicle Maintenance Approvals
- Solving complex Customer Queries
- Liaising with Banks for Finance related queries
- Novated Lease setup
- Transferring Expenses Reimbursement to Customers
- Fuel Cards – Reports and Queries
- Vehicle Maintenance Approval
- Running activity reports for customers
- Innovative Ideas to improve customer service
- Innovative Ideas to generate new revenue streams
- Generating Leads for sales team
- Solving complex Customer Queries
- Communicate clear & concise salary packaging information to all customers
- Customer Retention & Consistently highest performing sales generator in the team
- Always exceeded KPIs and Quality service provided to Customers
Assistant Business Development Manager
Manya, The Princeton Review
05.2017 - 01.2018
- Execute Business Development plan with Listed Institutional Partners for the region as per the Annual Plan
- Implement Planned HO & Zonal Marketing and brand promotion campaigns
- Organize International Education Fair across the region – Internal & External
- Track and monitor the sales and services on admissions
- Permanent Branding in Universities
- Centre Audits and ensure compliance as per SOP
- Track and monitor the competitive landscape
- Execute Marketing and brand promotions.
Education
MBA - Marketing
James Cook University
Brisbane, QLD2009
BBA -
Bangalore University
Bengaluru 2007
Skills
- Customer Service
- Claims
- Compensation and Benefits
- Product Sales
- Top Performer
- Google Certified
- Cert IV in Mortgage
- Real Estate Sales
- Microsoft Excel, PowerPoint, Word, Outlook, MS Office 365
- Languages –English, Hindi, Tamil, Telugu, Kannada
- Interests – Travelling, Cricket, Movies, Books
- Critical Thinking
- Team Goals
- Staff Support
- Customer Interaction
- Ongoing Assistance
- Active Listening
Additional Information
- Reference can be provided on request
Timeline
Customer Service & Administrative Officer
Smartsalary
08.2018 - Current
Assistant Business Development Manager
Manya, The Princeton Review
05.2017 - 01.2018
MBA - Marketing
James Cook University
BBA -
Bangalore University
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