Muskan Thakur
Maylands,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2026
2026
years of professional experience
Work History
Commercial Cleaner
HT Cleaning Services
Perth, WA
03.2023 - 2023
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Customer Service Representative
BP Fuel Station
Welshpool, WA
07.2023 - 02.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Woolworths
Perth, WA
2024 - 03.2024
- Provide friendly and helpful customer service
- Operate checkout and handle payments
- Assist customers with finding products
- Keep shelves tidy and stocked
- Follow safety and hygiene standards
- Work well in a team and stay reliable
Supervisor
Iconic
Perth, WA
2025 - Current
- Team leadership & staff supervision
- Training and guiding cleaners
- Quality control & site inspections
- Time management and shift planning
- Problem-solving and quick decision making
- Customer service and client coordination
Education
Master Of Accounting -
Kaplan Business School
Perth, WAMaster Of - Accounting
Kaplan Business School
West PerthSkills
- POS Systems Expert
- Analytical Thinking
- Attention to Detail
- Teamwork and Collaboration
Additional Expertise
- Experienced in supervision
- Able to work full-time
- Strong customer service skills
- Good communication
- Team player
- Reliable and responsible
- Quick learner
- Good time management
Timeline
Customer Service Representative
BP Fuel Station
07.2023 - 02.2024
Commercial Cleaner
HT Cleaning Services
03.2023 - 2023
Master Of - Accounting
Kaplan Business School
Customer Service Representative
Woolworths
2024 - 03.2024
Supervisor
Iconic
2025 - Current
Master Of Accounting -
Kaplan Business School