Muwahib Aydid
Collingwood,Australia
Summary
Compassionate and experienced Support Worker with proven expertise in providing personalized care, managing client needs, and effectively handling complex situations. Strong background in customer service, excellent communication skills, and committed to upholding the highest standards of participant support and NDIS compliance.
Compassionate Support Worker known for high productivity and efficient task completion. Skilled in behavior modification, crisis intervention, and adaptive communication techniques. Excel in empathy, active listening, and patience, ensuring effective support and positive outcomes for individuals in care.
Overview
3
3
years of professional experience
Work History
Support Worker
Diverse Gem Care
Melbourne, Australia
06.2023 - 12.2024
- Delivered personalized care ensuring client well-being and satisfaction.
- Fostered trust and maintained effective communication with clients, families, and team members.
- Managed emergency situations, assessed risks, and implemented practical solutions.
- Encouraged and supported client independence through daily activities and skill-building.
- Maintained accurate documentation and efficient scheduling.
Customer Service Representative
Telstra
Melbourne, Australia
04.2022 - 05.2023
- Assisted customers with billing inquiries, payments, and account management.
- Managed and resolved credit and account issues, ensuring compliance with company policies.
- Clearly communicated complex information to clients, improving customer understanding and satisfaction.
- Collaborated with internal teams to optimize service delivery processes.
Education
Bachelor of Information Technology - Current
RMIT University
Melbourne12.2023
Diploma of Information Technology -
RMIT University
Melbourne01.2023
Certificate IV in Individual Support -
Australian Community and Management College
MelbourneCertificate III in Individual Support -
Spes Education
MelbourneSkills
- Customer Service
- Compassionate Care
- Effective Communication
- Problem-solving
- Time Management
- Crisis and Behavioral Management
- Client Empowerment and Independence
- Record Keeping and Documentation
- Care planning
- Documentation management
References
Available upon request.
Timeline
Support Worker
Diverse Gem Care
06.2023 - 12.2024
Customer Service Representative
Telstra
04.2022 - 05.2023
Bachelor of Information Technology - Current
RMIT University
Diploma of Information Technology -
RMIT University
Certificate IV in Individual Support -
Australian Community and Management College
Certificate III in Individual Support -
Spes Education