Mya Johnson
Bentleigh East ,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the property industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banking Consultant
Beyond Bank
Melbourne, VIC
03.2023 - Current
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Increased client satisfaction by providing personalised banking solutions and financial advice.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Spearheaded community outreach initiatives aimed at promoting financial literacy and fostering positive relationships with local organisations.
- Conducted thorough risk assessments for potential loans, ensuring compliance with internal policies and regulatory guidelines.
- Managed a diverse portfolio of high net worth clients, offering personalised wealth management solutions tailored to individual needs.
Valuer Support Officer
Preston Rowe Paterson
Warrnambool, Victoria
03.2022 - 03.2023
- Researched, wrote, edited and proofread complex valuation technical data.
- Drafted and distributed invoices for outstanding payments.
- Aided colleagues, managers and customers through regular communication and assistance.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Maintained current understanding of lender requirements and documentation guidelines.
- Checked previous descriptions, certifications and official documentation against current condition of property.
- Used coordination and planning skills to achieve results according to schedule.
- Monitored and updated employee database and managed scheduling for team.
Administrative Assistant, Internal Sales
Surdex Steel
Warrnambool, VIC
01.2018 - 02.2022
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Increased client satisfaction by providing personalised banking solutions and financial advice.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Spearheaded community outreach initiatives aimed at promoting financial literacy and fostering positive relationships with local organisations.
- Conducted thorough risk assessments for potential loans, ensuring compliance with internal policies and regulatory guidelines.
- Managed a diverse portfolio of high net worth clients, offering personalised wealth management solutions tailored to individual needs.
Education
Diploma of Commerce - Commerce
Deakin College
06.2024
Skills
- Strong leadership skills excellent communicational and interpersonal skills
- Stock management and inventory control skills
- Ability to work co-operatively individually or in a team
- Ability to multi-task and use initiative
- Ability to work well under pressure meet daily targets efficiently and with good memory
- Great time management and organisational skills
- High energy and strong customer service ethic in building strong repeat business
- Competent with computers proficient typist knowledge of many applications
Certification
- RG146 Tier 1
- RG146 Tier 2
- Responsible Service of Alcohol
RSA
I completed my Responsible service of alcohol training on the 16th of December 2020
Additional Information
Referees:
Les Speed,
Director of Preston Rowe Paterson Warrnambool
Mob: 0409 938 399
Timeline
Banking Consultant
Beyond Bank
03.2023 - Current
Valuer Support Officer
Preston Rowe Paterson
03.2022 - 03.2023
Administrative Assistant, Internal Sales
Surdex Steel
01.2018 - 02.2022
Diploma of Commerce - Commerce
Deakin College