Myah Davis
Caloundra,QLD
Summary
My name is Myah and I am currently 18 years old living in Caloundra and seeking full-time work around the Sunshine Coast. I am also open to employment around either the Gold Coast or Brisbane City as relocating is something i would be very interested in. with my previous experiences in fast-paced environments, I am confident and capable at handling any situation that may arise in the work place using different problem solving techniques. throughout the 4 years I have worked in hospitality, I have developed strong customer service skills. I can communicate effectively and empathetically, ensuring the people around me feel heard and valued. I am an honest person and I believe in being truthful and transparent with all my interactions both personally and professionally. I am also independent, self- motivated, and able to work effectively in a team
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Auto & General Insurance Company
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- selling insurance products/ services suited to clients needs
- handle billing/financial enquiries
- vulnerable customer training
Sandwich Artist
SUBWAY®Restaurants
05.2022 - 11.2023
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- prepare a range of different foods ensuring that salads and meats are prepared and ready for the following day.
- received and processed online orders, Uber eats orders, and Doordash orders
- greeting customers and presenting excellent customer service skills
Wait Staff Member
Coffee Club Cafe
09.2020 - 04.2022
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Education
No Degree - Certificate IV in Aviation (Flight Attending)
New Zealand School Of Tourism
Christchurch,NZ11.2023
No Degree - Certificate III in Tourism
New Zealand School Of Tourism
Christchurch, NZ06.2023
No Degree - National Certificate of Education Achievement
Avonside Girls Highschool
Christchurch, NZ09.2022
No Degree - Certificate II in Skills For Work/Vocational Paths
Meridan State College
Caloundra, QLD2021
Skills
-Motivated team player
-Communication Skills
-Fast and eager learner
-Honest and reliable
-Multitasking
-Excellent time management
-Customer Service
-Resilience
-Adaptability
Certification
-Certificate III in Tourism with strands in Aviation, Tourism, Travel, and Visitor Experiences
-Certificate IV in Aviation (Flight Attending)
-National Certificate of Educational Achievement
(Level 2)
- Certificate II in Skills for Work and Vocational Pathways
Timeline
Customer Service Representative
Auto & General Insurance Company
02.2024 - Current
Sandwich Artist
SUBWAY®Restaurants
05.2022 - 11.2023
Wait Staff Member
Coffee Club Cafe
09.2020 - 04.2022
No Degree - Certificate IV in Aviation (Flight Attending)
New Zealand School Of Tourism
No Degree - Certificate III in Tourism
New Zealand School Of Tourism
No Degree - National Certificate of Education Achievement
Avonside Girls Highschool
No Degree - Certificate II in Skills For Work/Vocational Paths
Meridan State College
-Certificate III in Tourism with strands in Aviation, Tourism, Travel, and Visitor Experiences
-Certificate IV in Aviation (Flight Attending)
-National Certificate of Educational Achievement
(Level 2)
- Certificate II in Skills for Work and Vocational Pathways
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