Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vu Khang Lam

Perth,WA

Summary

I am a highly motivated and optimistic 17-year-old who not only loves putting in the work but also loves meeting new people and making friends. I enjoy taking on new challenges and journeys that will test my ability to adapt in new environments. My awareness of workplace skills, teamwork, and customer rapport has been built over 4 years of being in the working industry, having McDonald's as my first ever job. McDonald's was a regretful experience, but the friends i made there made it worth it. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

5
5
years of professional experience

Work History

Quality Focused Manager

Boba Boba Belmont
10.2022 - 09.2024
  • Assisted store manager in managing operations.
  • Making sure all stock is ready and prepared.
  • Keeping all stock (fruits) fresh and ingredients are marked with date of preparation and date of expiry.
  • Trained and hired new employees.
  • Ensured employees are working sufficiently and efficiently
  • Enhanced customer satisfaction by efficiently and accurately preparing quality beverages.
  • Increased customer repeats by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point of sale system.
  • Studied 60+ drink recipes to ensure each drink is made correctly.
  • Ensured customers enter the store happy with a greeting and leave satisfied with our service.

Food Runner

Don Birria
07.2022 - 12.2022

Front of House Employee

McDonald's
02.2020 - 01.2021

Education

ATAR Studies

Mercy College
Koondoola, WA
10.2024

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Team Player
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Safe Food Handling
  • Beverage Preparation
  • Excellent memory
  • Professional Demeanor
  • Inventory Management
  • New Hire Training
  • Excellent math skills
  • Reliable and Dependable
  • Coordinating Orders
  • Quality Control
  • Supply Restocking
  • Always doing something

Timeline

Quality Focused Manager

Boba Boba Belmont
10.2022 - 09.2024

Food Runner

Don Birria
07.2022 - 12.2022

Front of House Employee

McDonald's
02.2020 - 01.2021

ATAR Studies

Mercy College
Vu Khang Lam