Sam Fox
DOVER GARDENS,SA
Summary
Experienced Strategic Account Executive skilled at building loyal relationships and driving sales growth. Exceptional communicator with a talent for negotiation and understanding customer needs. Specialized in strategic account management, contract negotiation, and customer relationship building. Strong problem-solving and adaptability abilities ensure seamless operations and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
National Accounts Executive - Snr
FedEx Express Australia
Netley , SA
01.2021 - Current
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed financial data to identify trends or potential risks and opportunities.
- Identified opportunities to improve internal processes and procedures related to accounting.
- Responded promptly to customer inquiries regarding billing issues or account status updates.
- Collaborated with colleagues from different departments to develop more efficient processes for managing finances.
- Advised senior management on best practices for maintaining accurate financial records.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
National Accounts Executive
FedEx Express Australia
Netley , SA
11.2019 - 06.2021
- Developed and implemented strategic plans to increase sales in existing national accounts.
- Conducted market research and analyses to identify customer needs, competitive threats and industry trends.
- Established relationships with key decision makers at national accounts to ensure continued business growth.
- Presented product and service offerings, pricing models, and promotional programs to prospective clients.
- Negotiated contracts with customers on price, delivery terms, payment terms and other contractual issues.
- Generated weekly and monthly sales reports for management review.
- Identified potential opportunities for expanding business within existing accounts.
- Prepared monthly invoices for all services rendered within established time frames.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Increased sales by growing territory and market share through effective cross-selling tactics.
- Authored intensive sales reports on representatives and customer categories to recommend detailed plans and implement through marketing and promotional programs.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Sacred Heart College
Adelaide, SA11-1997
Skills
- Account relationship management
- Service Coordination
- Client presentations
- Internal Controls
- Relationship Management
- Strong presentation skills
- Business Development
- Lead Development
- Account Management
- Sales Leadership
- Relationship-building skills
- Research and analysis
- Client acquisition
- Client Relationship Management
- Pipeline Management
Accomplishments
Multiple Bravo Zulu Awards for Outstanding Achievements - FedEx Express
Best Player Award - South Pacific, Professional Tele sales Skills Training Course - FedEx Express
House Captain Leadership Award - Sacred Heart College
Certification
Australian Federation of International Freight Forwarders
2000 - Certificate of Competency for International Export Airfreight Procedures, International Export Sea freight Procedures, Dangerous Goods Procedures, Aviation Security Regulations
Timeline
National Accounts Executive - Snr
FedEx Express Australia
01.2021 - Current
National Accounts Executive
FedEx Express Australia
11.2019 - 06.2021
Australian Federation of International Freight Forwarders
2000 - Certificate of Competency for International Export Airfreight Procedures, International Export Sea freight Procedures, Dangerous Goods Procedures, Aviation Security Regulations
High School Diploma -
Sacred Heart College
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