Nadia Mohammadi
Perth,WA
Summary
I have over five years of experience in customer service across various industries, including retail and beauty. In my role as a customer service and dermal therapist. I'm experienced in de-escalating tense situations, solving client problems, and ensuring customer satisfaction. I always strive to listen and address their needs. I'm passionate about delivering exceptional customer service and I believe that my experience and skills would enable me to thrive in this role.
Overview
9
9
years of professional experience
Work History
Dermal Therapist
Silk Laser Clinic
Cannington , WA
11.2021 - Current
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Continuously updated professional knowledge through ongoing research, training, and participation in industry conferences and workshops.
- Assist with reception duties including answering telephone enquiries, booking appointments, taking payments, and confirming appointments
- Safely performing non-surgical procedures
Spa Therapist
Endota Spa
Perth, WA
02.2019 - 10.2020
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Increased repeat clientele through the development of customized treatment plans tailored to individual needs.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
- Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
- Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their well-being.
Customer Service Cashier
Customer Service Cashier
Maddington , WA
03.2015 - 08.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
Bachelor of Science - Science
Curtin University
Bentley WA11-2025
Graduate Diploma In Dermal Science - Science
Australasian Academy of Cosmetic Dermal Science
Perth, WA11-2016
High School Diploma -
Sevenoaks Senior College
Cannington, WA11-2015
Skills
- Empathy Development
- Problem Solving
- Attention To Details
- Great Communication Skills
- Great Time Management
- Complaint Handling
- Active Listening
Reference
- Joanna L - Silk Laser Clinic Manager |0400196271
- Kimiya Rabee - Silk Laser Clinic Manager |0469373993
- Bhumi Kathrotiya - Silk Laser Clinic Cosmetic Nurse |0413850306
Timeline
Dermal Therapist
Silk Laser Clinic
11.2021 - Current
Spa Therapist
Endota Spa
02.2019 - 10.2020
Customer Service Cashier
Customer Service Cashier
03.2015 - 08.2018
Bachelor of Science - Science
Curtin University
Graduate Diploma In Dermal Science - Science
Australasian Academy of Cosmetic Dermal Science
High School Diploma -
Sevenoaks Senior College
Similar Profiles
Dhika WulandariDhika Wulandari
Dermal Therapist at Silk Laser ClinicDermal Therapist at Silk Laser Clinic
Zoya WongZoya Wong
Cosmetic Registered Nurse/Franchise Owner at Silk Laser ClinicCosmetic Registered Nurse/Franchise Owner at Silk Laser Clinic
Nabaa Abdel HusseinNabaa Abdel Hussein
Laser and Dermal Technician at Silk Laser ClinicLaser and Dermal Technician at Silk Laser Clinic