Nahtel Soo-Choon
North Lakes, Brisbane
Summary
A customer-minded professional committed to safety and service, with a wealth of expertise in the airline and customer service industry. Looking for an exciting new role, offering a superb work ethic and a motivated, service-driven personality.
Overview
7
7
years of professional experience
Work History
Cabin Crew Member
Jetstar Australia
02.2023 - Current
- Ensure safe environment for passengers
- Provided excellent customer service to ensure comfortability and ease of travel for passengers onboard
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Manufacturing Technician
Randstad/ Sanofi Australia
01.2022 - 12.2022
- Qualified in operating machinery for production of healthcare products
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Performed preventative maintenance and inspections on production machinery
- Inspected products and machines to maintain quality and efficiency
Ramp Services Agent
Swissport International Ltd
11.2021 - 03.2022
- Qualified in arriving and departing scheduled aircraft on tarmac in line with PTS (precision timing schedule)
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Assisted in day to day customer service tasks involving passengers and passenger's luggage, while maintaining a calm demeanour
- Performed aircraft cleaning and maintenance to acceptable standard
Sash Operator
Dowell Windows
02.2017 - 11.2021
- Fulfill scheduled orders of different companies on time (KPI's) - Manual Handling
- Qualified on Electric Pallet Jack
- Metal fabrication for windows and awnings
- Assembly and joinery of powder coating windows and frames -
- Qualified trainer in the Sash Division
- Nominated lead in Sash Division for monthly stocktake
- Highly skilled in all areas for Sash Division,
Education
Cabin Crew Graduate -
Jetstar Ground School
Brisbane, QLD03.2023
Bachelor of Business Admin. - Marketing
Queensland University of Technology
07.2026
BBA - Ecommerce
University of Auckland
Auckland, New Zealand07.2016
High School Diploma -
North Lakes State College
Mango Hill, QLD11.2015
High School Diploma -
Mission Heights Junior College
Auckland 12.2013
Skills
- Excellent Customer Service
- Collaborative Team Member
- Emergency Situations Management
- Safety situational awareness
- Problem solving
- Dispute Resolution
- Task allocation
- Eager and willing to learn
Additional Information
- Awards and Achievements , Student Executive Council member – 2013 Student Whanau Council Member – 2013 Awarded a Champion's Award for Leadership – 2013 Awarded a 4 Cornerstone award for Sport Awarded a 4 Cornerstone award for Leadership Awarded for Academic Excellence Awarded a 4 Cornerstones Certificate for participation in at least 3 of the 4 cornerstones of a balanced education (Sport, Cultural, Academic, Leadership) Captain for U17 Men's Mission Heights Basketball Team – 2013 New Zealand Basketball Koru Tour representative – 2013 Awarded Student of Good Standing (Semester 1
Timeline
Cabin Crew Member
Jetstar Australia
02.2023 - Current
Manufacturing Technician
Randstad/ Sanofi Australia
01.2022 - 12.2022
Ramp Services Agent
Swissport International Ltd
11.2021 - 03.2022
Sash Operator
Dowell Windows
02.2017 - 11.2021
Cabin Crew Graduate -
Jetstar Ground School
Bachelor of Business Admin. - Marketing
Queensland University of Technology
BBA - Ecommerce
University of Auckland
High School Diploma -
North Lakes State College
High School Diploma -
Mission Heights Junior College
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