NAINA SONI
Rockbank,VIC
Summary
A proactive and detail-oriented professional with extensive experience in security operations, incident response, and compliance within high-pressure environments. Proven ability to collaborate effectively in dynamic team settings, ensuring adherence to policies and operational protocols. Skilled in using surveillance technologies, conducting inspections, and maintaining safety in diverse and challenging conditions. Recognized for strong critical thinking, cultural sensitivity, and effective communication, particularly in high-stakes scenarios requiring quick decision-making. Demonstrates unwavering integrity and a commitment to safeguarding organizational goals and public safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Aviation Protection Officers
ISS
05.2022 - Current
- Conducted passenger and baggage screening at security checkpoints using advanced screening equipment to ensure compliance with aviation safety standards.
- Monitored and managed the flow of passengers and goods through security zones to ensure efficient operations and minimize delays.
- Identified and responded to potential threats, including prohibited items or suspicious behaviour, maintaining a secure environment for travellers and staff.
- Provided exceptional customer service by assisting passengers with queries while ensuring compliance with regulations.
- Collaborated with law enforcement and airport authorities to address security incidents and ensure proper escalation procedures were followed.
- Participated in ongoing training programs, including certification in Transport Security Protection and emergency response preparedness, to remain updated on security protocols and technologies.
Resident Support Officer
Department of Justice -Melbourne
01.2021 - 04.2022
- Ensuring a safe environment for people arriving from overseas who are required to enter a compulsory period of quarantine at the approved accommodation sites
- Communicating with people in an effective and empathetic manner whilst maintaining physical distancing measures and good hygiene practices, including following infection prevention and control procedures
- Escort returned travellers from transportation to airport and accommodation, and for approved exercise or any other approved purposes, including admission and departure
- Lessening the risk within a fast-paced and dynamic environment to ensure resident and staff safety is maintained and operational instructions are adhered to
- Working collaboratively with accommodation site staff, authorised officers, medical staff, and other relevant stakeholders to ensure mandatory quarantine residents are compliant with COVID Accommodation program
- Contributing to a safe and healthy working environment, consistent with Occupational Health and Safety policy, procedures and legislation, and safe lifting procedures
- Reporting issues to the line manager or team leader for resolution as required
- Undertaking other ad-hoc tasks as required by the line manager or team leader
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Oversaw daily operations to ensure high levels of productivity
Security Officer - Northern Health Security
ISS Facility Services
07.2020 - 01.2021
- Authorized entrance papers and granted or denied entrance to building
- Adhered to social distancing protocols and wore mask and face shield at all times
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions
- Reported suspicious activities and persons to law enforcement
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
QUARANTINE SECURITY OFFICER
SPOTLESS FACILITY SERVICES PTY LTD
04.2020 - 07.2020
- Follow infection prevention and control policies, procedures and instructions relating to work health and safety that are relevant to the work being undertaken to ensure high quality and safe services in the workplace
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs
- Provide internal security services including routine and regular patrols within facilities
- Assist with emergency responses as a member of the Incident Response Team (IRT) as directed
- Provide surveillance of abnormal incidents within the precincts of the facility and liaise with police as appropriate
- Provide information and assistance to staff, visitors and service contractor as necessary
- Submit written reports on all incidents
Education
Bachelor of Arts - Arts Education
Agra University
01.2008
Skills
- Critical Thinking and Problem Solving
- Strong Interpersonal and Communication
- Teamwork and Collaboration
- Adaptability and Resilience
- Integrity and Professionalism
- Technological Competency
- Cultural Awareness and Sensitivity
- Physical Fitness
- Multilingual skills
- File and records management
- Conflict resolution techniques
- Emergency Management
Certification
Certificate II & III in Security Operations
Certificate II Transport Security Protection (TSP)
Certificate III in Early Childhood Education and Care
Infection Control Training - COVID 19
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Gujarati
Professional Working
Timeline
Aviation Protection Officers
ISS
05.2022 - Current
Resident Support Officer
Department of Justice -Melbourne
01.2021 - 04.2022
Security Officer - Northern Health Security
ISS Facility Services
07.2020 - 01.2021
QUARANTINE SECURITY OFFICER
SPOTLESS FACILITY SERVICES PTY LTD
04.2020 - 07.2020
Bachelor of Arts - Arts Education
Agra University
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