Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Najma Abdille

Kingston,QLD

Summary

Dynamic Retail Assistant with proven expertise in customer service and cash handling accuracy honed at Najma Abdi. Excelled in team collaboration and complaint resolution, significantly enhancing customer satisfaction. Demonstrates exceptional multitasking competence and empathy, driving sales goals and maintaining positive brand image without relying on numerical achievements.

Overview

3
3
years of professional experience

Work History

Retail Assistant

Najma Abdi
01.2021 - 12.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Processed transactions accurately, balancing cash registers at the end of each shift.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Managed efficient cash register operations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.

Education

None - English, Mathematics, The Three Science And Busin

Kakuma Secondary
Kenya
11.2023

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • Cash Handling Accuracy
  • Payment Processing
  • Complaint Handling
  • Upselling strategies
  • Team Collaboration Aptitude
  • Customer Service
  • Reliable and Responsible
  • Team Cooperation

Languages

English, swahili and Somali
Professional Working

Timeline

Retail Assistant

Najma Abdi
01.2021 - 12.2023

None - English, Mathematics, The Three Science And Busin

Kakuma Secondary

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Najma Abdille