Najma Abdille
Kingston,QLD
Summary
Dynamic Retail Assistant with proven expertise in customer service and cash handling accuracy honed at Najma Abdi. Excelled in team collaboration and complaint resolution, significantly enhancing customer satisfaction. Demonstrates exceptional multitasking competence and empathy, driving sales goals and maintaining positive brand image without relying on numerical achievements.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Najma Abdi
01.2021 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered incoming calls and emails to provide product information, features and benefits.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Managed efficient cash register operations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Education
None - English, Mathematics, The Three Science And Busin
Kakuma Secondary
Kenya11.2023
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- Cash Handling Accuracy
- Payment Processing
- Complaint Handling
- Upselling strategies
- Team Collaboration Aptitude
- Customer Service
- Reliable and Responsible
- Team Cooperation
Languages
English, swahili and Somali
Professional Working
Timeline
Retail Assistant
Najma Abdi
01.2021 - 12.2023
None - English, Mathematics, The Three Science And Busin
Kakuma Secondary