Nancy Rono
Perth,WA
Summary
With my Experience, I excel in delivering compassionate care and achieving a 95% client satisfaction rate. My expertise in medication administration and crisis intervention, coupled with unwavering empathy, ensures optimal support for diverse client needs. I adeptly balance attention to detail with effective communication, fostering significant improvements in client well-being and independence. Mature support worker offering several-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with Behaviours and mental health
Overview
7
7
years of professional experience
Work History
Support Worker
Eqwell
Banksia Groove, WA
06.2023 - Current
- Supported clients in developing independent living skills such as cooking or laundry.
- Monitored resident safety and security at residence and on outings in community.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Collaborated with other healthcare professionals to ensure best practice standards were maintained.
- Maintained daily records of resident activities, progress, and incidents.
- Participated in team meetings to discuss current issues related to clients' welfare.
- Turned and repositioned bedridden patients to prevent bedsores.
- Identified potential risks or hazards in the facility environment and developed strategies to address them.
- Provided guidance and support to residents in crisis situations.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Facilitated group activities and monitored individual progress towards goals.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Developed and implemented behavior modification plans for challenging behaviors.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided emotional support to residents during difficult times.
- Answered patient call signals and signal lights to determine patients' needs.
- Planned and served meals and snacks to patients according to prescribed diets.
- Transported residents to appointments, meetings, recreational outings.
- Organized leisure activities such as games, sports events, art classes .
- Encouraged positive social interactions between residents while managing negative behaviors.
- Educated clients about healthy lifestyle habits such as nutrition and exercise.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Facilitated group activities aimed at providing an enjoyable experience for all participants.
- Assisted clients with proper exercises and rehabilitation.
- Followed safe lifting and transferring techniques to transport residents.
- Cared for Participants by washing and ironing laundry, cleaning or assisting with personal care.
- Worked with patient to create grocery list and purchased groceries while adhering to patient expectations.
- Reported concerns to nurse supervisor to promote optimal care.
- Researched resources available within the community to help meet the needs of clients.
- Assisted with meal planning to meet nutritional plans.
- Maintained clean and well-organized environment for client happiness and safety.
- Educated family members on how best to support their loved one's health needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Documented patient status and reported changes in care needs.
- Coordinated with other healthcare professionals, including nurses, doctors, dieticians, in order to ensure comprehensive care.
- Provided companionship by engaging in meaningful conversations with clients.
- Provided patients and families with emotional support and instruction.
- Provided entertainment and companionship through conversation, reading, and board games.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Maintained communication with families regarding the progress of their loved ones.
- Assisted client with personal hygiene, mobility and transportation.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Organized recreational activities for clients to promote physical and mental health.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
- Accompanied clients to doctors' offices or on other trips outside home.
- Provided emotional and practical support to elderly clients in their homes.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
- Administered prescribed medications under direction from physician.
- Encouraged independence while providing assistance when needed.
- Ensured that client safety was maintained through regular home visits.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Disability Support Worker
My way Community Alliance
Osborne Park, WA
02.2023 - Current
- Provided crisis intervention services during emergency situations.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Administered medication to participants according to schedules.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Helped participants move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Reported Participants concerns to supervisors to promote optimal care.
- Assist with assessments of client abilities and needs to create individualized care plans.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Transported patients safely to social activities and doctors appointments.
- Organized recreational and educational activities for clients according to individual needs.
- Participated in team meetings with supervisors, Therapist, and families
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Assisted in developing self-care skills such as personal hygiene practices.
- Developed strategies to help individuals cope with their disability.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Provided emotional support to individuals with physical or mental disabilities.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Advised family members on how best to provide care for disabled loved ones.
- Collaborated with other professionals to assess client needs.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Administered medication according to doctor's orders and monitored side effects.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with wisdom and knowledge
Multi Skilled Care Worker
Brightwatercare group
Kingsley, WA
09.2017 - Current
- Provided companionship by engaging in meaningful conversations with clients.
- Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
- Established effective patient communication to develop positive relationships.
- Transported individuals to medical appointments and assisted with errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Provided support for physical, emotional and social needs of clients.
- Observed and reported fluctuations in patient condition to professionals.
- Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
- Coordinated with other healthcare professionals, including nurses, doctors, dieticians, in order to ensure comprehensive care.
- Documented patient status and reported changes in care needs.
- Encouraged independence while providing assistance when needed.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Provided patients and families with emotional support and instruction.
- Administered prescribed medications under direction from physician.
- Assisted clients with proper exercises and rehabilitation.
- Followed care plan and directions to administer medications.
- Maintained communication with families regarding the progress of their loved ones.
- Maintained safe and clean environment for client by performing light housekeeping and laundry.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Planned, prepared or served meals to patients according to prescribed diets.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Supported therapy activities and exercises under professionals direction.
- Transported clients to medical appointments and other necessary errands.
- Developed individual care plans based on assessments of the needs of each client.
- Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
- Ensured that client safety was maintained through regular home visits.
- Educated family members on how best to support their loved one's health needs.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Researched resources available within the community to help meet the needs of clients.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted client with personal hygiene, mobility and transportation.
- Improved patient outlook and daily living through compassionate care.
- Organized recreational activities for clients to promote physical and mental health.
- Supported bathing, dressing and personal care needs.
- Planned optimal meals based on established nutritional plans.
- Provided entertainment and companionship through conversation, reading, and board games.
Education
Diploma in Community Work
Australian Community And Management College
WA09-2024
Certificate 111 in Indivual Support
Study Wise College
09-2023
Skills
- Conflict resolution
- Attention to detail
- Meal planning and preparation
- Risk management
- First aid and CPR
- Medication administration
- Housekeeping and laundry
- Daily living support
- Disability care
- Mental health assistance
- Cultural sensitivity
- Community integration
- Documentation and reporting
- Activity planning
- Crisis management
- Mobility support
- Verbal and written communication
- Health and safety awareness
- Behavioral support
- Mobility assistance
- Empathy and patience
- Personal care assistance
- Confidentiality and privacy
- Budgeting and financial management
- Crisis intervention
References
Upon request
Trainingsandcertificates
- CERTIFICATE 111 in aged care
- Manual handling
- First Aid certificate
- Dysphagia and PEG Competent
- Medical competency
- Catheter Experience
- Person centered approach
- Caring for clients' trainings
- NDIS worker orientation certificate
- NDIS screening check
- Flu vaccine certificate
- COVID vaccine certificate
- Positive behavior support Certificate
- Mealtime management certificate
- Seizure certificate
- Epilepsy certificate
Timeline
Support Worker
Eqwell
06.2023 - Current
Disability Support Worker
My way Community Alliance
02.2023 - Current
Multi Skilled Care Worker
Brightwatercare group
09.2017 - Current
Diploma in Community Work
Australian Community And Management College
Certificate 111 in Indivual Support
Study Wise College