Nancy Wu

Parramatta,NSW

Summary

Dynamic Postal Manager at Australia Post with a proven track record in enhancing operational efficiency and customer service. Expert in stock control and budget planning, successfully implementing cost-saving initiatives. Strong team leadership skills complemented by a commitment to workplace safety and technical troubleshooting, driving performance improvements and customer satisfaction.

Overview

years of professional experience

Work History

Postal Manager

Australia Post

08.2017 - Current

Operation efficiency : Ensure efficient and smooth operation of the post office, including mail sorting, delivery, and other services.
Stock control: maintain accurate stock levels of postal products and any ancillary goods, and manage purchasing and marketing policies.
Regularly reviewed performance metrics, identifying areas for improvement and initiating targeted interventions as needed.
Enhanced workplace safety, implementing measures to prevent accidents or incidents within the facility.
Customer Service: Provide excellent customer service, addressing customer inquiries and resolving issues.
Participated in budget planning processes, proposing cost-saving initiatives without sacrificing quality or efficiency.
Assisted colleagues in troubleshooting technical issues related to postal equipment or software systems.

Accountant

Huayue CPA Co Ltd

06.2000 - 06.2016

Handled day-to-day accounting processes to drive financial accuracy.
Reconciled accounts and reviewed expense data, net worth, and assets.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Gathered financial information, prepared documents, and closed books.

Education

Bachelor Of Accounting - International Accounting

Zhongnan Financial University , Hubei, China

06.1997

Skills

ID service Such as land title identification check
Helping customers to process passport and doing interviews
Delivery management
Stock control
Budget planning

Customer Service
Team leadership
Inventory management
Cost reduction

Languages

Chinese (Cantonese)

Native or Bilingual

Chinese (Mandarin)

Native or Bilingual

Timeline

Postal Manager - Australia Post

08.2017 - Current

Accountant - Huayue CPA Co Ltd