Summary
Overview
Work History
Education
Skills
Languages
Certification
AVAILABILITY
WORKING RIGHTS
Timeline
Generic

NANCY XU

Caroline springs,Victoria

Summary

Dynamic retail and hospitality professional with a proven track record at Party and Gift Shop and Nongtang Restaurant. Expert in delivering exceptional customer service and enhancing sales through effective communication and teamwork. Skilled in POS operation and trained staff, ensuring a seamless experience for customers while maintaining high standards of service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Assistant

Party and Gift Shop
Melbourne
01.2023 - 02.2024
  • Delivered excellent customer service by assisting shoppers and handling enquiries.
  • Operated POS systems and processed payments accurately.
  • Maintained store appearance through restocking and organizing shelves.
  • Managed balloon orders and party supplies for events.
  • Supported teammates during peak periods and promotions.

Waitress

Nongtang Restaurant
Melbourne
01.2021 - 02.2022
  • Greeted and served customers, managed table service, and ensured timely delivery.
  • Resolved customer issues politely, ensuring satisfaction.
  • Supported kitchen coordination and cleanliness of the dining area.
  • Trained new staff in using POS and service protocols.

Education

Bachelor of Commerce - Undergraduate

University of Melbourne
Melbourne, VIC
11.2025

Skills

  • Customer service excellence
  • Sales proficiency
  • Team collaboration
  • Effective communication
  • Patience and empathy
  • Sales floor organization
  • POS systems

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Certification

  • Responsible Service of Alcohol Certificate (RSA) - VIC

AVAILABILITY

Monday all day

Thursday all day

Friday all day

The weekends all day

WORKING RIGHTS

Australian citizen

Timeline

Retail Assistant

Party and Gift Shop
01.2023 - 02.2024

Waitress

Nongtang Restaurant
01.2021 - 02.2022

Bachelor of Commerce - Undergraduate

University of Melbourne
NANCY XU