Application Support
Nandhini Sagunthala Karthikeyan
Adelaide,SA
Summary
Technical support professional with proven track record in solving complex technical issues and enhancing user experience. Known for strong team collaboration and adaptability to dynamic environments, consistently delivering reliable support and effective solutions. Expertise includes software troubleshooting, network configuration, and user training, alongside commitment to achieving tangible results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
PowerHealth Solutions, Telstra Health
04.2023 - Current
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Managed a diverse caseload of technical inquiries while maintaining a focus on quality service delivery and prompt issue resolution.
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
Education
Master of Science - Information Technology (Enterprise Management)
University of South Australia
Adelaide, SA09.2021
Bachelor of Engineering - Computer Science
PSG Institute of Technology And Applied Research
Coimbatore04.2019
Skills
- Remote Technical Support
- Data Analysis
- Software Installation
- Hardware Configuration
- Customer Support
- Technical issue analysis
- Application support
- Ticket support system management
Certification
- Cisco Certified Network Associate (CCNA)
Software
Analysis of Technical Issues
Database
Identifying process improvements
Timeline
Technical Support Analyst
PowerHealth Solutions, Telstra Health
04.2023 - Current
- Cisco Certified Network Associate (CCNA)
Master of Science - Information Technology (Enterprise Management)
University of South Australia
Bachelor of Engineering - Computer Science
PSG Institute of Technology And Applied Research
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