Naomi Bailey
Kearsley,NSW
Summary
Dynamic professional with a proven track record in customer assistance and cash handling accuracy, honed across roles at Goodstart Early Learning and other establishments. Excelled in multitasking and conflict resolution, significantly enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and resilience, contributing to team goals and exceeding employer expectations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Retail Assistance
Lowes Menswear
11.2002 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, replacing sales floor merchandise, clearly labeling items, organized shelves, racks, arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Managed efficient cash register operations. Processed transactions accurately, balancing cash registers at the end of each day
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations, general assistance and information on store merchandise.
- Measured and Fitten men’s suits appropriately.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed..
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations. Processed transactions accurately, balancing cash registers at the end of each shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Early Childhood Educator
Goodstart Early Learning
12.1998 - 08.2010
- Worked with all ages groups in long day car ranging from 6wks to Preschool age.
- Room learned in each room at an 12month time (plus) this was when I was able to Implemente evidence-based behavior management systems to maintain a positive atmosphere conducive to learning for all students.
- Toileted children and changed nappies following the “ toilet and nappy changing upto date procedures”
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, sensory play by providing access to different textures. and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the center.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Kearsley Auto Port
Tom And Jan
06.1999 - 01.2000
- Managed efficient cash register operations. Processed transactions accurately.
- Operated fuel release button
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed..
- Took customers phone food orders, then correctly cooked and made hot food, following through customer orders accordingly, with prompt and polite support in-person and via telephone.
- Managed efficient cash register operations. Processed transactions accurately, balancing cash registers at the end of each shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Diploma - In Children Services
International Childcare Collage
Newcastle, NSW2006
Year - 12
Cessnock High School
Cessnock, NSW11.2004
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- Cash Register Operation
- Flexible schedule availability
- Complex Problem-Solving
- Cash Handling Accuracy
- Adaptability and Resilience
- Order Processing
- Complaint Handling
- Conflict resolution techniques
- Friendly and Helpful
Certification
Diploma in children services
Certificate 2 Retail assistance
Certificate 2 Business Services
Higher School certificate
Anaphylaxis training
Asthma training
Children Road safety crossing cert
Additional Information
I have two Girls ages 10yrs and 4yrs. We love spending time with family especially our elder members of the family. We love exploring going to parks and do all kinds of craft together. We have a very Proud Aborginal heritage and are active member with the community.
Timeline
Retail Assistance
Lowes Menswear
11.2002 - 12.2024
Kearsley Auto Port
Tom And Jan
06.1999 - 01.2000
Early Childhood Educator
Goodstart Early Learning
12.1998 - 08.2010
Diploma - In Children Services
International Childcare Collage
Year - 12
Cessnock High School