Summary
Overview
Work History
Education
Skills
Languages
Work Availability
References
Additional Information
Timeline
Theresa Scanlan

Theresa Scanlan

Disability Support
8A Dayana Street ,Qld

Summary

Versatile and empathetic professional with a strong background in customer service and support roles, notably at Total Life Choice and Complete Living Choice. Excelled in multitasking and team collaboration, significantly enhancing client satisfaction and store performance. Demonstrated exceptional adaptability and interpersonal skills, ensuring high-quality care and service across diverse settings.

Overview

28
28
years of professional experience

Work History

Retail Assistance

Crazy Clark's
03.2001 - 11.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Disability Support Worker

Complete Living Choice
12.2019 - 06.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Disability Support Worker

Total Life Choice
12.2019 - 06.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Cook

Coffee Club Cafe
05.2019 - 11.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Retail Assistance

Soul Pasifika
02.2012 - 12.2012
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Retail Assistance

Experienced Clothing
05.1997 - 03.1999
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Disability Support Worker

Teuila Disabilty Services
Mt Gravatt , Qld
06.2024 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

Education

Havelock North High, Havelock New Zealand
12.1994

Trinity College, Beenleigh Brisbane Australia
08.1991

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Flexible schedule availability
  • Adaptability and Resilience
  • Complaint Handling
  • Team Collaboration Aptitude
  • Customer Service
  • Reliable and Responsible
  • Honest and Dependable
  • Attention to Detail
  • Team Cooperation
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills

Languages

Samoan
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

Reference: Marina Alosio

Project Manager- Endenvar Disability Services

0435 234 351

Reference: Hopelynn Clark

Supervisor - Total Life Choice

0423 314 783

Additional Information

Yellow Card

CPR

First Aid

All are current

Timeline

Disability Support Worker - Teuila Disabilty Services
06.2024 - Current
Disability Support Worker - Complete Living Choice
12.2019 - 06.2024
Disability Support Worker - Total Life Choice
12.2019 - 06.2024
Cook - Coffee Club Cafe
05.2019 - 11.2019
Retail Assistance - Soul Pasifika
02.2012 - 12.2012
Retail Assistance - Crazy Clark's
03.2001 - 11.2024
Retail Assistance - Experienced Clothing
05.1997 - 03.1999
Havelock North High - ,
Trinity College - ,
Theresa ScanlanDisability Support