Naomi Massey
Boambee East,NSW
Summary
I am an empathetic professional with extensive experience in customer service, reception, data entry and customer support. Known for strong interpersonal skills and effective communication, I consistently ensure individualized care and address customer needs through collaborative teamwork. Confidentiality is protected and I am committed to assist meet customers' needs.
Overview
2027
2027
years of professional experience
Work History
Disability Support Worker
Heart & Joy Care, Nextt
Coffs Harbour, NSW
02.2021 - 03.2026
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in navigating community resources, fostering social inclusion and engagement.
- Implemented individualized care plans in collaboration with multidisciplinary teams, ensuring tailored support.
- Facilitated effective communication between clients, families, and healthcare providers to address needs promptly.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Receptionist Administrator
Sapphire Beach Caravan Park & Boambee Bay Resort
Toormina
02.2012 - 08.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled multi-line phone system, directing calls to appropriate departments.
- Coordinated booking inquiries and reservations for guests, utilizing property management systems.
- Assisted in maintaining accurate guest records and processing payments efficiently.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Family Daycare Educator
Self-employeed
Hobart, TAS
02.2002 - 03.2007
- Cultivated a safe and nurturing environment for children to explore and learn independently.
- Implemented effective behaviour management strategies to encourage positive interactions among children.
- Communicated regularly with parents regarding children's progress, concerns, and achievements.
- Managed my own business including reports and records.
- Facilitated daily educational activities in alignment with early childhood curriculum standards.
Banking Officer
Trust Bank Tasmania
Hobart, TAS
1990 - 1997
- Processed customer transactions efficiently using banking software.
- Assisted clients with account inquiries, ensuring accurate information delivery.
- Supported team in maintaining compliance with financial regulations and policies.
- Collaborated on daily operational tasks to enhance service quality and customer satisfaction.
- Assisted staff to learn a new computer program when amalgamating with another bank
- Handled incoming telephone inquiries and recorded messages for management to facilitate prompt responses.
Education
Business Admin Cert 3 / Customer Service Cert 3
TAFE NSW
Coffs HarbourCommunity Services Cert 4
Tafe NSW
Online StudyMedical Administration Cert 3
TAFE NSW
Coffs Harbour, NSWDisability & Aged Care Cert. 3
Coffs Coast Community College
Coffs Harbour, NSWChildcare Cert 3
TAFE Tasmania
Hobart, TASSkills
- Professional phone manner
- Client confidentiality
- Accurate data entry
- Call Centre Trained
- Build good rapport with clients and staff
- Managing and responding to phone enquiries
- Documentation & Report writing
- First Aid Trained
- Active listening
- Problem resolution skills
- Prioritization, good time management
- Computer proficiency
- Microsoft Office Suite
- Good time management
- Eftpos and banking
- Takes initiative
Timeline
Disability Support Worker
Heart & Joy Care, Nextt
02.2021 - 03.2026
Receptionist Administrator
Sapphire Beach Caravan Park & Boambee Bay Resort
02.2012 - 08.2022
Family Daycare Educator
Self-employeed
02.2002 - 03.2007
Banking Officer
Trust Bank Tasmania
1990 - 1997
Business Admin Cert 3 / Customer Service Cert 3
TAFE NSW
Community Services Cert 4
Tafe NSW
Medical Administration Cert 3
TAFE NSW
Disability & Aged Care Cert. 3
Coffs Coast Community College
Childcare Cert 3
TAFE Tasmania