Naomi Raffaeta

Cafe On The Bay

12.2017 - Current

Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.