Narelle Berry
Perth,WA
Summary
Proven Customer Service Officer at Services Australia, adept in complaint handling and customer support, excelled in maintaining professionalism under pressure. Mentored staff, enhancing team performance, and consistently delivered exceptional customer service. Skilled in database management and fostering positive customer relationships, significantly contributing to quality assurance and operational efficiency.
I have a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
22
22
years of professional experience
Work History
Customer Service Officer
Services Australia
Perth , Western Australia
03.2003 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of customer interactions and transactions.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Resolved customer issues in an efficient and timely manner.
- Mentored junior team members and managed employee relationships.
- Handled escalated customer complaints and disputes in a professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Certificate IV - Veterinary Nursing
Bentley TAFE
Perth, WA11-1999
Certificate III in Animal Studies - Animal Studies
Bentley TAFE
Perth, WA11-1998
Completed Year 12 -
Kelmscott Senior High School
Perth, WA11-1997
Skills
- Customer support
- Complaint handling
- Employee development
- Issue research
- Technical support
- Customer focus
- Documentation and reporting
- Call documentation
- Records maintenance
- Call center experience
- Call center operations
- Inbound call management
- Database management
- Quality assurance monitoring
Affiliations
- Team manager for youth basketball team
- Enjoy outdoor activities
- A love of animals
- Have worked as a volunteer in a wildlife centre
Timeline
Customer Service Officer
Services Australia
03.2003 - Current
Certificate IV - Veterinary Nursing
Bentley TAFE
Certificate III in Animal Studies - Animal Studies
Bentley TAFE
Completed Year 12 -
Kelmscott Senior High School
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