Narelle Dickinson
Westmeadows,VIC
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Aged care Quality Standards and CHSP and working in 24/7 uptime environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Aged and Community Home Support Team Leader
Merri-Bek Council
11.2008 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Collaborated with cross-functional teams to improve overall product quality and user experience.
- Optimized resource allocation through careful monitoring of workload distribution across the team.
- Reduced staff turnover by implementing employee engagement initiatives and recognizing outstanding performance.
Home Support Acting Unit Manager
Merri-Bek Council
09.2023 - 10.2023
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
Quality Compliance Manager
Royal Freemason Homes
02.1998 - 09.2008
- Enhanced operational efficiency by streamlining quality assurance processes and documentation.
- Conducted comprehensive audits to identify gaps in compliance, leading to improved regulatory adherence.
- Established strong relationships with external certification bodies and regulatory agencies to ensure smooth communication channels during inspections or audits.
- Contributed to successful product launches by diligently overseeing pre-production testing and validation activities.
Education
Bachelor of Nursing - Nursing
Deakin University
Warrnambool, VIC11.1997
Skills
A sound knowledge of budgeting and relevant accounting and financial procedures with the
ability to manage a complete program budget
Detailed knowledge of contract management, Commonwealth Home Support Program,
HACC-PYP and the underlying principles of their application and an ability to apply legislative
provisions, where appropriate, to solve problems
Understanding of the impacts of ageing, disability, migration and culture on individuals and
families, and the significant elements necessary to deliver a high-quality service response to
need
Timeline
Home Support Acting Unit Manager
Merri-Bek Council
09.2023 - 10.2023
Aged and Community Home Support Team Leader
Merri-Bek Council
11.2008 - Current
Quality Compliance Manager
Royal Freemason Homes
02.1998 - 09.2008
Bachelor of Nursing - Nursing
Deakin University
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