Rashmi Kalyankar

- Address all rates and property enquiries, including calls and face-to-face interactions.
- Provide support for mailing address updates, pension details, and customer service issues.
- Set up and manage direct debits and payment plans.
- Assist with interest waiver applications, extensions, and refund processes.
- Explain bin and supplementary rates, and provide LIC updates.
- Clarify rate calculations and address any discrepancies.
- Ensure accurate record-keeping for mailing addresses and personal details.
- Process and manage payment-related updates and changes.

- Resolve property-related issues impacting rate payments.
- Offer solutions and assistance for a variety of council-related matters.

- Managed credit list collections, created payment plans, and offered credits.
- Worked on accounts receivable, ensuring timely payments and accurate tracking.
- Collected and circulated MIS data for the team daily.
- Used Power BI to analyze parcel dimensions and price lists for client deliveries, assisting in calculating prices and necessary collections.
- Created and resolved tickets using ServiceNow.
- Provided support for financial queries and ensured smooth processing of collections and payments.

- Served as the first point of contact for students, helping them select courses aligned with their goals and Checked and maintained the quality of assessments, recording them through the online platform.
-Maintained and filed assessments, keeping track of course progress.
- Managed accounts receivables for the institute and oversaw the student customer service department.
- Attended phone calls, resolving support issues related to assessments and fees, applying strong customer service and student management skills.
- Handled 30+ critical technical calls daily, consistently meeting high service standards.
- Demonstrated proven time-management skills and the ability to work under pressure by managing small projects and maintaining assessments and accounts receivable files.
- Identified and referred issues to the respective teams within the organization for resolution.

· Interning with the senior accountants and helping them with ITR’s And Bases for the clients.

· Liaising up with ATO calls and handling clients query

· Making the CSV files ready for the clients bank sheets and helping them manage the quarterly funds

· Creating GST, ABN and ATO accounts for small and medium based enterprises.

- Build collaborative relationships with prospective clients from various sources.
- Assist clients by providing advice on insurance and financial matters.
- Mediate between clients and insurance companies to establish and manage their portfolios.
- Handle financial and administrative transactions between the bank and insurance company on behalf of clients.
- Present insurance quotes to potential clients, manage policy renewals, and track claims.
- Develop and implement marketing strategies to compete with other individuals or insurance companies.
- Evaluate client needs and create plans that meet their criteria and financial status.