Nastasija Siljanova
Melbourne,VIC
Summary
Ambitious Master of Arts graduate and highly experienced communications officer with a demonstrated history of working in administration for government and NGOs.
Encompasses strong IT and research skills, as well as expertise in communication, research, and administrative management.
Melbourne Postgraduate International Relation Organization (MPIRO) Committee member and a participant in the LEAD 2021 program supported by the University of Melbourne, where she had a chance to expand her vision for leadership and personal development.
Overview
7
7
years of professional experience
Work History
APS- Customer Service Officer
Services Australia
Melbourne , VIC
11.2024 - Current
- Undertake customer and administrative supportive support.
- Understand, respond, and resolve customer inquiries.
- Assess and use judgment to determine customer needs, requirements, and entitlements, and, where appropriate, refer and link them to relevant government or community services.
- Advise customers regarding their rights and obligations.
- investigating and coding payments.
Administrative Office Coordinator
Consulate General Of The Republic Of North Macedon
05.2022 - 07.2022
- Improved communication between departments by facilitating inter-departmental meetings and providing clear documentation of decisions made.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies. Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for multiple staff members.
- Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for staff members.
Customer Service Officer
Serco
05.2020 - 04.2022
- Responding to inbound telephony and email inquiries regarding supports and services associated with our client’s public service.
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
- Summarizing customers interactions in writing in their operating system and database
Protocol Officer
Ministry of Foreign Affairs
10.2019 - 12.2019
- Diplomatic protocol – organizing conferences and meetings, making accreditations, attending diplomatic events, and researching countries.
- Managed the preparation of documents for guest arrivals including visas, transportation arrangements, accommodations and itineraries.
- Organized protocol events such as receptions, state dinners, official visits, conferences and other functions.
- Facilitated communications between different embassies by providing translation services when necessary.
Project manager
Association for sustainable development SFERA International NGOs
01.2018 - 01.2019
- EU project implementation, Logistical support on project activities, Monitoring of activities, Evaluation and feedback on activities.
Marketing assistant
National Television ALSAT
01.2018 - 01.2018
- Organizing web site of TV, Editing and lecturing articles from journalist.
Education
Master of Arts - International Relations
The University of Melbourne
Melbourne, VIC07-2022
Bachelor of Arts- International Relations and Diplomacy, Nastasija Siljanova -
University American Collage- Skopje
01.2019
Skills
- Work independently on all Microsoft Word tool including multitasking on different systems
- High-level organizational and time-management skills
- Ability to work unsupervised and as a part of a team
- Problem solving and critical thinking
- Excellent communication skills in different languages
- Data analysis
- Event planning
- Research
- Negotiations
Additional Information
DOB 03.09.1997
Active volunteer: Lions Club International
We serve our local communities in so many ways, and we’re uniting to serve key global causes and special initiatives to address some of the greatest challenges facing our world today.
Current roles: LEO Liaison & Social Media Representative
Languages
English, Macedonian and Serbian language.
References
References available upon request.
Timeline
APS- Customer Service Officer
Services Australia
11.2024 - Current
Administrative Office Coordinator
Consulate General Of The Republic Of North Macedon
05.2022 - 07.2022
Customer Service Officer
Serco
05.2020 - 04.2022
Protocol Officer
Ministry of Foreign Affairs
10.2019 - 12.2019
Marketing assistant
National Television ALSAT
01.2018 - 01.2018
Project manager
Association for sustainable development SFERA International NGOs
01.2018 - 01.2019
Master of Arts - International Relations
The University of Melbourne
Bachelor of Arts- International Relations and Diplomacy, Nastasija Siljanova -
University American Collage- Skopje