Natalia Leota
Thornhill Park,Australia
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Offering over 10 years experience in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service and willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Qantas Group
01.2022 - 04.2024
- Delivered safe travel experience and excellent cabin experience delivering friendly announcements, warm smiles, and top-notch hospitality all the time
- Managed the security, safety, and comfort of customers from pre-boarding the aircraft until they arrive at their destination ensuring the smooth functioning of the business by accurately accounting for passengers and serving snacks and beverages with courtesy ensuring adherence to regulations
- Received Outstanding feedback for dedication and commitment
- Promoted the sale and usage of products and services offered by the airlines
- Inspected the cabin, passengers, and facilities for safekeeping before, during, and after departure
- Increased luggage space through efficient stowing techniques.
Customer Services Ground Staff Agent
Air New Zealand
01.2013 - 01.2021
- First point of contact for customers checking in for departures
- Assisting Special assistant customers to the aircraft and throughout the terminals
- Data entry into the Carina Airline system for booking and changing flight requirements
- Technical support to customers with ticket issues
- Dealing with complaints
- Maintaining monthly KPI’s
- Providing exceptional first time experience for new and existing customers checking into their flight
- Working at our Premium counter for business and loyalty programme clients
- Experienced with oversize and fragile counter.
Customer Services Representative
Westpac Banking Group
01.2009 - 01.2013
- First point of contact for answering customer queries and providing resolutions to problems
- Accounts-credit reference checks
- Data entry
- Technical support to customers
- Dealing with complaints
- Maintaining monthly KPI’s
- Providing Financial Information for New Clients.
Customer Services Representative, Technical Support & Sales Representative
IINET Australia ISP & Mobile Provider
01.2004 - 01.2009
- First point of contact for answering customer queries and providing resolutions to problems
- Accounts-credit control
- Data entry
- Technical support to customers
- Dealing with complaints
- Maintaining monthly KPI’s
- Promoting current products to generate company revenue.
Customer Service Representative
Sky TV Ltd
01.2021 - 01.2004
- First point of contact for customer-answering queries and providing resolutions to problems
- Accounts-credit control
- Data entry
- Technical support to customers
- Complaints
- Maintaining monthly KPI’s
- Promoting current products to generate company revenue.
Education
Diploma in Business Administration -
Best Training
01.2007
National Certificate in Employment Skills and Certificate in Vocational and Personal Development -
Open Polytechnic of NZ
01.2007
Level 4 Bar Management Certificate and National Certificate in Hospitality -
The Professional Bar School
01.2006
Level 4 National certificate in Business and Computing -
Best Training
01.2002
Skills
- Customer Service
- Communication
- Time Management
- Team Player
- Passenger safety management
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Professional Appearance
- Safety Procedures
- Leadership Qualities
- Interpersonal communications
- Passenger Assistance
Languages
English
Samoan
Residency Status
New Zealand Citizen
Driver License
Full Australian and New Zealand Licence
Transport
I have reliable transport
Hobbies and Interests
- Reading
- Walking
- Spending time with family and friends
References
Referees are available on request
Timeline
Flight Attendant
Qantas Group
01.2022 - 04.2024
Customer Service Representative
Sky TV Ltd
01.2021 - 01.2004
Customer Services Ground Staff Agent
Air New Zealand
01.2013 - 01.2021
Customer Services Representative
Westpac Banking Group
01.2009 - 01.2013
Customer Services Representative, Technical Support & Sales Representative
IINET Australia ISP & Mobile Provider
01.2004 - 01.2009
Diploma in Business Administration -
Best Training
National Certificate in Employment Skills and Certificate in Vocational and Personal Development -
Open Polytechnic of NZ
Level 4 Bar Management Certificate and National Certificate in Hospitality -
The Professional Bar School
Level 4 National certificate in Business and Computing -
Best Training
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