Natalie Halpin
KALLANGUR,QLD
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Passionate Teacher with experience developing and implementing curriculums. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Enthusiastic Music Teacher eager to impart love of music as well as history, vocal techniques and performance experience with students. Exceptional skill developing performance groups and ensembles to showcase skill growth. Certified in Qld to teach P-12 General Classroom Music.
Overview
25
25
years of professional experience
Work History
Casual Retail Assistant
Calendar Club
11.2019 - 12.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales and returns.
- Stocked merchandise, clearly labeling items, and arranging according to categories.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Classroom Music Teacher
Education Queensland
01.1997 - 12.1999
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Assessed student performance and provided constructive feedback to guide progress.
- Tailored instruction to meet individual student needs and cultivated inclusive learning environment.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
- Collaborated with other music teachers to expand student knowledge and deliver comprehensive learning experiences.
- Encouraged social interaction and collaboration among students to foster camaraderie and teamwork.
- Mentored struggling students with individualized approach to enhance learning.
- Attended department meetings and collaborated with other fine arts teachers.
- Scheduled shows and performances in accordance with school calendar.
- Gathered display materials and distributed programs for shows and performances.
- Held afterschool meetings and rehearsals in preparation for shows.
Tupperware Demonstrator and Manager
SunCity
02.2007 - 10.2011
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
Education
Bachelor of Music (Education) - Music And German
University of Queensland
Brisbane, QLD12.1996
Skills
- Customer Assistance
- Different Learning Styles
- Group and Individual Instruction
- Learning Strategies
- Verbal and Written Communication
- Student Engagement
- Positive Reinforcement Strategies
- Lesson Planning
- Vocal Techniques
- Choral Performances
- Providing Feedback
- Reporting
Languages
German
Professional Working
Auslan
Elementary
Timeline
Casual Retail Assistant
Calendar Club
11.2019 - 12.2021
Tupperware Demonstrator and Manager
SunCity
02.2007 - 10.2011
Classroom Music Teacher
Education Queensland
01.1997 - 12.1999
Bachelor of Music (Education) - Music And German
University of Queensland
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