Natalie Hazell
Hospitality
Brisbane,QLD
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Friendly Bar Attendant excels in fast-paced and high-traffic environments. Over many years of responsible alcohol serving experience. Keeps bar fully stocked and clean.. Expertise include bar management, classic cocktail recipes and inventory control. Successful at consistently delivering high-quality service and making customers feel at home. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Food and Bar Attendant
Nudgee Golf Club
Nudgee, Qld
08.2019 - Current
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Orchestrated positive customer experiences by overseeing every area of the clubs operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained stock levels throughout shift.
- Trained new staff members on company policies and procedures.
- Day to day operations of the Bar and Bistro
- Rostering
- Stock take and stock control
- Assisting in pro shop (Retail)
- Barista skills
Food and Beverage Manager
North Lakes Golf Club
North Lakes, QLD
01.2014 - 08.2019
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Deputy Manager
Aldi Foods
Canberra, ACT
01.2008 - 09.2014
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Supported general manager in loss prevention efforts.
- Supervised and motivated staff
- Managing stock level and stock control
- Opening and closing of store
- Dealing with sales as and when required
- Ensuring standards for quality; customer service and Health and Safety are met
- General day to day operations of store
Skills
Food and beverage services
Food handling policies
Safe food handling
Food plating and presentation
Food sales and promotion
Food safety standards
Food and beverage knowledge
Strong attention to safe food handling procedures
Food and supplies ordering
Health, hotel and food service regulations
Customer Service
Coffee skills
Management of employees
Certification
RSA
Timeline
Food and Bar Attendant
Nudgee Golf Club
08.2019 - Current
Food and Beverage Manager
North Lakes Golf Club
01.2014 - 08.2019
Deputy Manager
Aldi Foods
01.2008 - 09.2014