Summary
Overview
Work History
Education
Skills
References
Timeline
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Nishchal Malla

Sydney,NSW

Summary

Experienced in bar and restaurant environments. Knowledge about front and back of house operations with particular strength in running and operating a high- quality, successful bar.

Overview

4
4
years of professional experience

Work History

Bar Supervisor/Food and Beverage Attendant

The Winston
Winston Hills, NSW
10.2019 - Current
  • Poured wine, beer, spirit and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Developed and implemented bartender training programs, policies and procedures.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Resolved customer complaints in a timely and professional manner.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Assisted with ordering supplies and restocking items as needed.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Balanced tills, handled cash and processed credit card payment.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.

Education

High School Diploma -

Global College International
Kathmandu, Nepal
11-2018

Bachelor of Psychology -

Macquarie University
Sydney

Skills

  • Ingredient Preparation
  • Food Handling
  • Hygiene Standards
  • Beverage Knowledge
  • Suggestive Selling
  • Beverage Preparation
  • Creative Mixology
  • Engaging Personality
  • Extensive Beer Knowledge
  • Extensive Wine Knowledge
  • Extensive Spirits Knowledge
  • Responsible Alcohol Service
  • Cocktail List Development
  • Service-Oriented Mindset
  • Outstanding Customer Service

References

Ronil Thapa, Manager, The Winston

0416815366

Timeline

Bar Supervisor/Food and Beverage Attendant

The Winston
10.2019 - Current

High School Diploma -

Global College International

Bachelor of Psychology -

Macquarie University

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Nishchal Malla