Nishchal Malla
Sydney,NSW
Summary
Experienced in bar and restaurant environments. Knowledge about front and back of house operations with particular strength in running and operating a high- quality, successful bar.
Overview
4
4
years of professional experience
Work History
Bar Supervisor/Food and Beverage Attendant
The Winston
Winston Hills, NSW
10.2019 - Current
- Poured wine, beer, spirit and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Supervised daily operations of the bar including opening and closing procedures.
- Developed and implemented bartender training programs, policies and procedures.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Resolved customer complaints in a timely and professional manner.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Assisted with ordering supplies and restocking items as needed.
- Provided guidance and support to bartenders while they served guests at the bar.
- Balanced tills, handled cash and processed credit card payment.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
Education
High School Diploma -
Global College International
Kathmandu, Nepal11-2018
Bachelor of Psychology -
Macquarie University
SydneySkills
- Ingredient Preparation
- Food Handling
- Hygiene Standards
- Beverage Knowledge
- Suggestive Selling
- Beverage Preparation
- Creative Mixology
- Engaging Personality
- Extensive Beer Knowledge
- Extensive Wine Knowledge
- Extensive Spirits Knowledge
- Responsible Alcohol Service
- Cocktail List Development
- Service-Oriented Mindset
- Outstanding Customer Service
References
Ronil Thapa, Manager, The Winston
0416815366
Timeline
Bar Supervisor/Food and Beverage Attendant
The Winston
10.2019 - Current
High School Diploma -
Global College International
Bachelor of Psychology -
Macquarie University
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