Natalie Lenarcic
Summary
Dynamic professional with a proven track record at Flight Centre, adept at exceeding customer expectations and driving sales targets through expert knowledge of booking systems and destination expertise. Skilled in managing teams and training members, I excel in dispute resolution and fostering customer loyalty. Achieves consistent customer service excellence, enhancing team performance and company profitability.
Overview
19
19
years of professional experience
Work History
Travel Consultant
Flight Centre
01.2023 - Current
- Reached sales targets & confidenceworking with daily/weekly/monthly KPI’s.
- Reconciling bank statements, problem solving in a timely manner & building relationships with wholesalers.
- Comprehensive use of booking systems; Sabre, Helio, Wholesalers Directly, Polar Online etc
- Follow sales steps, work with a team & have excellent time management.
- Worked closely with clients to understand unique needs and meet specific travel requirements.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Updated and maintained customer databases to increase customer retention.
Travel Agency Manager
Flight Centre
10.2014 - 01.2023
- Trained & developed Travel Consultants in sales, systems, travel knowledge & customer service.
- Rostered staff, provided structured daily sales tracking & training while creating a positive team environment.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Travel Consultant
Flight Centre
06.2011 - 10.2014
Retail Assistant
Subway
10.2005 - 06.2011
- Assisted customers with prompt and polite support in-person and via telephone.
- Prepared food and organised stock in fridges ensuring proper food rotation & presentation.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to customers.
- Managed efficient cash register operations.
Education
Bachelor Of Tourism & Events - Business
University of South Australia
Adelaide, SA09.2009
Skills
Excellent time management
Exceed customer expectations & provide consistent customer service
Follow a sales process & meet targets
Managing teams & training team members
Knowledge of booking systems, administrative systems & destination expertise
Dispute resolution & reaching desired outcomes quickly
Timeline
Travel Consultant
Flight Centre
01.2023 - Current
Travel Agency Manager
Flight Centre
10.2014 - 01.2023
Travel Consultant
Flight Centre
06.2011 - 10.2014
Retail Assistant
Subway
10.2005 - 06.2011
Bachelor Of Tourism & Events - Business
University of South Australia
Similar Profiles
IMRAN ALIIMRAN ALI
Mobile Apps Developer at Flight CentreMobile Apps Developer at Flight Centre
VERA NIKOLOPOULOUVERA NIKOLOPOULOU
Travel Consultant at Flight CentreTravel Consultant at Flight Centre
Matthew MessengerMatthew Messenger
Agile Product Owner at Flight CentreAgile Product Owner at Flight Centre
Amira KotbiAmira Kotbi
Travel Consultant at Adam Travel ServicesTravel Consultant at Adam Travel Services
Mark AugustineMark Augustine
Travel Consultant at Viking CruisesTravel Consultant at Viking Cruises