Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Lombard

Everton Park, Brisbane,QLD

Summary

I am passionate about connecting with people and providing meaningful support by drawing upon my own lived experiences. With nearly two decades of experience navigating Childhood-Onset Heart Disease, including supporting my youngest son who lives with Hypoplastic Left Heart Syndrome, I bring empathy resilience and interpersonal skills to my professional life.

In my current role as a Duty Manager at Kmart, I lead by example to create a positive, collaborative team culture. I am highly organised, adept at time management and thrive in fast-paced environments where teamwork and customer satisfaction are priorities. I am motivated to continue developing my leadership skills and contributing to a compassionate, people-faced organisation.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Duty Manager

Kmart
Aspley, QLD
10.2024 - Current
  • Supervised daily store operations, ensuring adherence to company policies and standards.
  • Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
  • Trained new employees on store procedures and customer service standards.
  • Managed emergency situations during shifts, ensuring safety and minimal disruption.

Retail Assistant

Kmart
Aspley, QLD
11.2022 - 10.2024
  • Assisted customers in product selection, enhancing their shopping experience through knowledgeable recommendations.
  • Engaged positively with each customer, delivering professional and polite support to address sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Managed customer complaints effectively, seeking solutions to ensure customer satisfaction.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.

Full Time Carer

Home
Highfields, QLD
01.2019 - 08.2022
  • Delivered compassionate care and support for daily living activities, enhancing quality of life.
  • Assisted with daily living activities such as bathing, dressing, eating, and mobility.
  • Administered medications according to prescribed schedules and guidelines.
  • Managed household tasks including laundry, cleaning, shopping, meal preparation to maintain a safe and comfortable environment.

Administration

Lombard Security Systems
Highfields, QLD
01.2016 - 02.2022
  • Managed office correspondence and organized filing systems to facilitate efficient information retrieval.
  • Answered incoming calls and emails professionally, improving responsiveness and clarity in business communication.
  • Organized and maintained files, including electronic records, to ensure systematic retrieval.
  • Performed accurate data entry tasks within specified timeframes, supporting streamlined operational processes.

Education

High School Diploma -

Concordia College
Toowoomba, QLD
11-1997

Skills

  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Computer proficiency
  • Customer service
  • Effective verbal and written communication
  • Adaptability to change
  • Compassion and empathy

Certification

Working With Children Clearance

Timeline

Duty Manager

Kmart
10.2024 - Current

Retail Assistant

Kmart
11.2022 - 10.2024

Full Time Carer

Home
01.2019 - 08.2022

Administration

Lombard Security Systems
01.2016 - 02.2022

High School Diploma -

Concordia College
Natalie Lombard